Sync error

zyzpdqx
zyzpdqx
Community Member
edited November 2020 in Android

A couple of days ago I started getting a sink error in one password on my Android phone and I am now unable to sync my passwords and I'm not sure what to do. When I read the error message it's something about authorization and I don't understand why all of a sudden I mean I've changed nothing all of a sudden it won't sink any ideas anyone?
I have attached the data from the screenshot.

Comments

  • peri
    peri

    Hi @zyzpdqx. Sorry to hear you're having trouble! I'd like to ask you to create a diagnostics report from your Android device:

    Sending Diagnostics Reports (Android)

    Attach the diagnostics to an email message addressed to support+forum@agilebits.com.

    With your email please include:

    • A link to this thread: https://1password.community/discussion/117056/sync-error#latest
    • Your forum username: zyzpdqx

    That way I can "connect the dots" when I see your diagnostics in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here so I can track down the diagnostics and ensure that this issue is dealt with quickly. :)

    Once I see the diagnostics I'll be able to better assist you. Thanks very much!

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