Changed master password

asukulu
asukulu
Community Member
edited November 2020 in Android

I changed my master password on my iPad but my android phone and pc doesn’t accept it. What am I doing wrong? I thought the master should translate across all devices. I have restarted both my pc and phone and I also made a test login to see if it syncs and it does but the Mpassword doesn’t. I use 1password7 subscription.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • ag_audrey
    ag_audrey
    1Password Alumni
    edited November 2020

    Hey @asukulu, if you have a 1Password account, we recommend you change your Master Password using 1Password.com.

    To help us further dig into this issue, can you send us a diagnostic report from your iPad: https://support.1password.com/diagnostics/?ios.

    Attach the diagnostics to an email message addressed to support+forum@agilebits.com.

    With your email, please include:

    • A link to this thread: https://1password.community/discussion/117110/changed-master-password
    • Your forum username: asukulu

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here, so I can track down the diagnostics and ensure that this issue is dealt with.

    Once I see the diagnostic report, I'll be able to better assist you. Thank you in advance!

  • asukulu
    asukulu
    Community Member

    I following your instructions and it worked for my android but my PC is still not changing

  • ag_ana
    ag_ana
    1Password Alumni

    @asukulu:

    Do you perhaps have a Primary vault in your 1Password for Windows app?

  • asukulu
    asukulu
    Community Member

    Sorry but i dont know what that is?

  • ag_ana
    ag_ana
    1Password Alumni

    @asukulu:

    Please try this: enter your old Master Password to unlock your 1Password for Windows app. Are you able to unlock it that way?

This discussion has been closed.