Why won't my passwords suddenly not populate?

Why won't my passwords suddenly not populate?


1Password Version: OnePass 6
Extension Version: 6.8.9
OS Version: MAC 10.15.7
Sync Type: Not Provided
Referrer: forum-search:Onepass not populating

Comments

  • ag_anaag_ana

    Team Member

    Hi @ChristyCote! Welcome to the forum!

    Where are your passwords not populating? Can you please elaborate? Thank you!

  • Normally I go to the OnePass app on my MacBook Pro and click on something like "Ritual Yoga" then click on Open and Fill and the website pops up and the user name and password populates. Now the website pops up but the user name and password do not populate. Also if I set up a new password for a website it is not captured by OnePass. Thanks for offering to help.

  • ag_anaag_ana

    Team Member

    @ChristyCote:

    Thank you for the additional clarification. What browser is this happening with? I ask because it sounds like you don't have the 1Password browser extension installed in this browser. Can you please make sure that you actually installed it? You can download the browser extension from here.

  • Yes, I have the 1Password browser extension installed and it was working fine until recently. I am using Chrome.

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