I have "1Password Families for Mac” Version 7.7 (70700015), and I am running it on a late-2016 MacBook Pro with macOS Big Sur 11.0.1. My wife has the same on her Mac.
Everything was working perfectly until the most recent 1Password update. Now, opening 1Password with Touch ID is extremely slow and clunky; I used to be able to simply hold my finger over the Touch ID surface, and 1Password would open up in a few seconds. But now, I hold my finger on the Touch ID surface, and nothing happens, so I click ‘Cancel’ on the 1Password pop-up, then I click the round Touch ID icon on the 1Password screen, and instead of opening, the screen changes to ‘Enter Master Password’. I have to go through this process 2 to 3 more times, before 1Password finally opens with Touch ID. Average time to open the app has been a minimum of 23 seconds, and a maximum of 58 seconds. My wife has the same problem on her Mac (using exactly the same computer, and same versions of software.)
Additionally, on my Mac (but not on my wife’s), each time I try to open a new record, I get the “spinning beachball,” and it takes about 19 seconds for the record to open. This is consistent on my Mac.
Any idea what might be causing these issues and how I can fix them?
NOTE: I sent the above tech support message to [email protected], which is supposed to be the email address for 1Password Tech Support. What I received back was an email message from 1Password Billing Support ([email protected]), saying, “Thanks for taking the time to contact us about cancelling your 1Password membership.” How the heck did that happen? This is all very unsettling, especially since there was nothing in my email message about cancelling anything! And I never received an answer from Tech Support.
1Password Version: 7.7 (70700015)
Extension Version: 7.7
OS Version: 11.0.1
Sync Type: iCloud
Referrer: forum-search:macOS problems