Unlock with Watch Stopped Working

jamesalljamesall ✭
in Apple Watch

I was able to unlock 1Password using my watch until a few days ago, but now it doesn't work.

WatchOS 7.1
1Password 7.7
MacOS 10.15.7
MacBook Pro (15-inch 2017)

I can still unlock the mac itself using the watch.

I have followed the procedure of disabling watch unlock in Mac preferences, reset SMC, rebooted in Safe mode, re-enabled watch unlock in Mac prefs, rebooted into normal mode but still doesn't work.

Any further suggestions?

1Password Version: 7.7
Extension Version: 7.7
OS Version: 10.15.7
Sync Type: iCLoud

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Comments

  • steve_muenchsteve_muench ✭

    This happened to me, too. Curious how to get it working again. It was great while it was working...

  • wene37wene37 ✭

    This happens to me once a week. I think the problem is that after the time period in settings is over (in my case 1 week), 1password should ask for the master password once. But unfortunatley after that they do not activate apple watch unlock again. So I need to go to settings in 1password, disable "unlock with apple watch" and re-enable it. After that it works again on my place.

  • ag_tommyag_tommy

    Team Member

    I'm sorry for the problems this seems to have caused you. Our developers are investigating your reports, and we hope to have a resolution soon. Thank you for working with us while we were trying to resolve whatever the underlying issue is.

  • sconlinesconline Junior Member ✭

    It was great whilst it lasted! My Apple Watch unlock feature has also stopped working whilst the unlock my Mac feature is fine. Have switched off both rebooted but 1Password Apple Watch unlock is broken :(

  • TheDrOnosTheDrOnos ✭

    This happens to me once a week. I think the problem is that after the time period in settings is over (in my case 1 week), 1password should ask for the master password once. But unfortunatley after that they do not activate apple watch unlock again. So I need to go to settings in 1password, disable "unlock with apple watch" and re-enable it. After that it works again on my place.

    Disabling "Unlock with Apple Watch" and re-enabling it worked for me. I had previously changed the timeout to 2 weeks and I'm pretty sure I was prompted for my master password after two weeks (a few days ago) but this morning the Apple Watch unlock icon was missing and I had no prompts to use it for unlocking 1password. Unlocking my Mac Mini (Big Sur) has been working fine with WatchOS 7.1.

  • ag_anaag_ana

    Team Member

    @sconline, @TheDrOnos:

    I would like to ask you to generate a diagnostics report from your Mac and email it to us to [email protected], so we can take a closer look at why this is happening to you.

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

    Looking forward to your message!

  • wghalvorsenwghalvorsen ✭

    Obviously, unlocking 1Password with Apple Watch is not ready for prime time. Please, Agilebits, do a thorough development and test of new features before introducing them. It just causes us users a lot of aggravation and wasted time doing your beta testing for you.

  • wghalvorsenwghalvorsen ✭

    Hi all. I'd like to reply back that with the help of the 1Password support team I got the watch unlock working. In the end I had to turn off watch unlock of the mac, do an SMC reset and a boot into safe mode, then reenable watch unlocking on the mac and 1Password. Now it works even when not in safe mode! Thanks 1Password support team!!!!

    Yes, watch unlock will work after following this procedure. But come back after an hour or two and the watch unlock function has disappeared.

  • ag_anaag_ana

    Team Member

    Thank you for the feedback @wghalvorsen. We definitely will do our best to make sure we keep getting better and better in the future :+1:

  • jamesalljamesall ✭

    I've just emailed in my diagnostic report. Ticket ref #YJU-44252-749

  • ag_anaag_ana

    Team Member

    @jamesall:

    Thank you, found it! We will take a look and someone will get back to you via email as soon as possible :+1:

    ref: YJU-44252-749

  • sconlinesconline Junior Member ✭

    @ag_ana Typical, it's started working again this morning! If it stops again I will send the logs

  • jamesalljamesall ✭

    Mine also started working again today. I installed the latest Mac OS patch for 10.15.7 this morning, so could be related.

  • ag_anaag_ana

    Team Member

    @sconline, @jamesall:

    Thank you both for the updates! I am glad to hear this :) And by all means, please feel free to send us the logs in case this starts happening again :+1:

  • rpatrick2282rpatrick2282 ✭

    I am running the latest updated of MacOS 11 and watch unlock is still not work for me. I am on an M1 Mac mini. Are there some logs or something that I can provide to help?

  • alexclstalexclst Junior Member ✭

    I've been experiencing the same issue. My preferences are to require master password every 2 weeks (wish there could be a "never" like on iOS, especially given this problem...). At those intervals, it requires my master password, but does not seem to then re-enable the Apple Watch unlock. I'm on an M1 Mac mini running macOS 11.1 and the MAS 1Password at version 7.7.

  • ag_tommyag_tommy

    Team Member

    The team is working to resolve the issues that have been reported. Your reports have not gone unnoticed, I assure you.

  • nickditoronickditoro ✭

    Looks like I'm not alone with this issue. :-)

  • ag_tommyag_tommy

    Team Member

    Unfortunately, no @nickditoro

  • elf101elf101 ✭

    still going on for me on 10.15.7

  • ag_tommyag_tommy

    Team Member
    edited December 2020

    We released 1Password 7.7.1 beta 4 yesterday which we believe will help resolve the issues you are experiencing. If you are not on the beta and would like to try it out, please enable the betas and update.

    You may also need to do the following.

    1. Disable Touch ID and/or Apple Watch unlock in 1Password Preferences > Security and in System Preferences
    2. An SMC reset. https://support.apple.com/HT201295
    3. Restart the Mac.
    4. Setup your unlock method(s) again.
  • nickditoronickditoro ✭

    Unlocking with my Apple Watch resumed working on its own late last week. However, the behavior soon afterward became was quite different on my MacBook Pro than on my iMac Pro, both running MacOS Big Sur 11.1. On the MacBook Pro, it has been working perfectly, but until I installed 7.7.1 beta 4 on my iMac Pro, I would be prompted to open 1Password on my Apple Watch; I'd double click on the watch, and then 1Password would close with error. With the beta, this has been resolved.

  • ag_anaag_ana

    Team Member

    Apologies for the late reply, but thank you for the update! I am glad to hear that the latest beta resolved this :)

  • kdogg1kdogg1 ✭

    @ag_tommy & @ag_ana these steps do not work for a 2018 Mac Mini with a T2 Chip. Super frustrating!!

  • bh444bh444 ✭

    Time to release this update. Tired of typing in my master password 4 times to get my watch to work so I don't have to type in my master password all the time.

  • ag_tommyag_tommy

    Team Member
    edited January 20

    @kdogg1

    Please contact us using [email protected] we may need to gather additional information from you.

    https://support.1password.com/diagnostics

    Your user name here in the forum. kdogg1
    A link to this topic. https://1password.community/discussion/117410/unlock-with-watch-stopped-working#latest

  • ag_tommyag_tommy

    Team Member
    edited January 20

    @bh444

    We hope to get it out as soon as possible. Many people are looking forward to this update.

  • kdogg1kdogg1 ✭

    @ag_tommy Just sent!

  • ag_tommyag_tommy

    Team Member

    @kdogg1

    I was unable to locate a ticket for you. If you received a reply with a support ID number, please post it here. Perhaps you sent it from a different email address than the one your community account uses.

  • kdogg1kdogg1 ✭

    @ag_tommy I'll send it again. I actually never received a response stating that a ticket had been generated.

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