Unlock with Watch Stopped Working

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Comments

  • @ag_tommy ok, I've sent it (~15 minutes ago). Haven't received a mail stating that a ticket has been generated.

  • ag_tommyag_tommy

    Team Member
    edited January 20

    @kdogg1

    Got it. Someone will be with you as soon as possible. (#SMT-11176-652)

    ref: SMT-11176-652

  • Hi 1Password -
    Any idea on when this update will be released? This still isn't working. Telling people to download the beta isn't really a solution.

  • ag_tommyag_tommy

    Team Member

    @kdogg1

    Unfortunately, I have no knowledge on the next release.

  • I am also not able to unlock with my Apple Watch. Using M1 Mac mini, beta6 of 1Password (1Password 7
    Version 7.7.1.BETA-6 (70701006)), and macOS 11.2.

    This has variously worked and not worked for me.

  • ag_tommyag_tommy

    Team Member

    @shermanwilcox

    I'd like to ask you to create a diagnostics report. So that we can get it over to development.

    The diagnostic report doesn't include any private information like your logins, Master Password, or Secret Key. Please send that report to [email protected] Be sure to include the following information with your submission.

    Your user name here in the forum. shermanwilcox
    A link to this topic. https://1password.community/discussion/comment/587226/#Comment_587226

    • Please do not post your diagnostic report to the forum. This is for your privacy and security.
      The report will be in zip format. Please send the entire file. Once we receive the report, we will be in a better position to assist you. You will receive an auto-reply from BitBot, our auto-responder. Please post the Ticket ID you receive back here.
  • I have just sent the diagnostics report. Thank you for the quick support.

  • ag_tommyag_tommy

    Team Member

    @shermanwilcox

    Your support ID is LTU-48253-798

    ref: LTU-48253-798

  • I'm another person with this trouble. Running on MacMini M1. Unlock with watch works, but then doesn't. I was using the default "2 days", so have just changed it to 1 week to see what difference that might make: I'm not sure if the need to re-enter my password is because that time had expired, or if it happens when I take my watch off and then put it back on.

    The other little quirk is when unticking unlock using Apple Watch, I'm prompted for my password to turn this "off", as well as "on". Makes perfect sense when turning it on; not sure if that's intended behaviour when turning it off?

  • ag_anaag_ana

    Team Member

    Thank you for letting us know about your experience as well @elucubrator. Have you sent us a diagnostics report too?

  • edited February 15

    @ag_ana and @ag_tommy

    I'm also seeing the same behaviour where after ~1 week (which is how my Apple Watch "Require Master Preference every" preference is set) that the Apple Watch icon on the unlock window disappears and that the way to re-enable is to unlock 1P with my Master Password, open Preferences, disable "Unlock using Apple Watch" and re-enabling it again.

    Do you need more diagnostic reports and if so, do you need a diagnostic report when the unlock feature is working, or not working or both?

    Thanks - Jonathan.

  • rudyrudy

    Team Member

    @jsturtridge,

    I'm going to contradict both ana and tommy here and say that no diagnostic report is needed and that the change will be in the next beta.

  • @rudy - that's fabulous news - I'll keep my eye out for it; thanks so much - J.

  • ag_anaag_ana

    Team Member

    :+1::)

  • Apple watch unlocks my Mac Mini M1 at startup but nothing else when I am offered the option to open 1Password with my watch. The watch is notified and the face of the watch is setup correctly but when I press the crown the first time, the watch takes me to it's apps and on the second press the watch returns to my watch face. My Mac resets the window and asks for me to manually enter the password.

  • rudyrudy

    Team Member

    @chetgolfer,

    are you giving the button two distinct presses? from the way you describe the watch screen it sounds like you are. You have to give it two rapid presses when it prompts you for apple watch approval.

  • I have been using two rapid presses. To emphasize what was happening I indicated what happen with each press. To be more precise, as soon as I make the first press, I immediately end up in my watch apps and the two click setup disappears from the watch face.

  • ag_anaag_ana

    Team Member

    @chetgolfer:

    Can you confirm what version of the 1Password app you are using, and what version of watchOS? Are you already on the 1Password beta channel?

  • I have been using two rapid presses. To emphasize what was happening I indicated what happen with each press. To be more precise, as soon as I make the first press, I immediately end up in my watch apps and the two click setup disappears from the watch face.

  • I am using 1Password 7 Version 7.7 (70700015) 1Password Store & Watch 6.0 Software Version 7.3 (18S801)
    I am unfamiliar with the term "1Password beta channel"

  • ag_anaag_ana

    Team Member

    Thank you for the additional information @chetgolfer!

    I am using 1Password 7 Version 7.7 (70700015) 1Password Store

    Since your last message, we published 1Password 7 for Mac version 7.8, which contains some improvements for the Apple Watch. I am looking specifically at this one, which sounds similar to what you have been experiencing:

    Fixed an issue where the Touch ID or Apple Watch button on the lock screen would fail to detect clicks. {#5182}

    Can you try updating to version 7.8 and see if that fixes things for you?

  • Have updated to 7.8 will let you.

  • ag_anaag_ana

    Team Member

    Sounds good, thank you!

  • Just pointing out that this continues to happen to me. Toggling the setting in preferences didn't fix it.

  • Watch 6 with Software Version 7.3.2 on MacMiniM1 with Big Sur 11.2.3 and it still does not work. The watch screen is activated and I get a vibration but when I rapidly press the crown button it goes to apps then back to time and MacMini asks for master password for 1Password. Is there a check list I can go through to make sure I have all settings correct? Should I contact Apple?

  • ag_tommyag_tommy

    Team Member
    edited March 24

    @chetgolfer

    Do not press the crown button. Press the side button.

    Use your Apple Watch to unlock 1Password on your Mac

    To approve and unlock 1Password, double-click the side button on your Apple Watch.

  • Thanks, it worked. So simple but I am amazed that the several persons at 1Password and Apple that I have consulted with (mostly by email) never explained that the lower button should be used. On two occasions (one in an in person conversation at Apple) I mentioned the flashing line on the watch face did not line up with the crown obviously did not understand the side button should be pressed given the response, "that is strange isn't it" Thanks again.

  • ag_tommyag_tommy

    Team Member

    @chetgolfer

    You're welcome. I am so happy to hear that helped. I've talked with one other person who was in the same situation. It does seem like it can be confusing. Hopefully, we can improve on this in the future. I am not a designer or developer, but we have some big brain types. Hopefully, they can come up with something to help convey the needed steps.

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