new login entry not being sync'd (7.7.1.BETA-3)

I have created a new login entry on my Mac #1. On Mac #2, it is not visible. I restart 1Password, on both Macs, each twice, to no avail.

I open 1Password on iOS, the new login entry is present. I again look at Mac #2, it is not present. I restart 1Password on Mac #2, it is now present.

This is inconsistent. It happened with two of five newly created login items.

1Password Version: 7.7.1.BETA-3
Extension Version: Not Provided
OS Version: macOS X 10.15.7
Sync Type: Not Provided


  • ag_anaag_ana

    Team Member

    Hi @garyhooper!

    I would like to ask you to generate a diagnostics report from your Mac and email it to us to [email protected], so we can take a closer look at why this is happening to you.

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

    Looking forward to your message!

  • @ag_ana, the ticket number is #EBI-35263-926.

  • ag_anaag_ana

    Team Member


    Thank you, found it! We will take a look and someone will get back to your email as soon as possible.

    Thank you for your patience!

    ref: EBI-35263-926

  • @ag_ana I am having the same issue on beta 4. My ticket is #TZX-67874-285

  • ag_anaag_ana

    Team Member


    Thank you, found your report too! We will take a look at your logs too and get back to you via email :+1:

    ref: TZX-67874-285

  • Awesome, thanks!

  • ag_anaag_ana

    Team Member

    You are very welcome :)

  • I have a smiliar issue with 7.7.1 Beta 4 on my Apple Silicon Mac. Syncing works, but on the mac it is quite slow, new entries only showed up after around 10 minutes after creating them on my phone. Or maybe it was not slowness but a bug with the "all vaults" view, since the entries showed up instantly after I opened the personal vault individually. Do you need a diagnostics report? :)

  • ag_tommyag_tommy

    Team Member


    Our development team is investigating reports such as yours. While they investigate, the best course of action that has been beneficial to most individuals is to switch vaults and back again. This should trigger a sync, and your items should appear much more quickly.

  • Thanks @ag_tommy, good to know that the development is already working on this :). Looking forward to a fix but I still love the native version running on the M1 too much to go back to a stable build :D

  • ag_tommyag_tommy

    Team Member

    My sons love their M1. I have to say it's growing on me. :chuffed:

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