I downloaded the 1password app on a new Android device and the vault appears empty.

I managed to log into my account using the QR code on the emergency kit, but the vault appears empty ("Your vault looks empty").
I tried clicking on sync, but I get an error that reads: Please configure sync in application settings. I clicked every item in the menu and can't find where to configure sync.


1Password Version: 7.7.2
Extension Version: Not Provided
OS Version: Android
Sync Type: Not Provided
Referrer: forum-search:vault empty

Comments

  • ag_audreyag_audrey

    Team Member

    Hey @eliezer, I'm sorry to hear your device is not syncing as expected. If you scanned your Setup Code and logged in successfully, your data should appear automatically.

    To help us further dig into this issue, would you mind sending a diagnostic report from your Android device: https://support.1password.com/diagnostics/?android.

    Please attach the diagnostic to an email addressed to [email protected]. With your email, please include:

    • A link to this thread: https://1password.community/discussion/117787/i-downloaded-the-1password-app-on-a-new-android-device-and-the-vault-appears-empty
    • Your forum username: eliezer

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here, so I can track down the diagnostic report and ensure that this issue is dealt with.

    Once I see the diagnostic report, I'll be able to better assist you. Thank you in advance!

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