Mastercode not working

My mastercode doesn’t work. I can get in with pincode and touchcode, but I also want to be able to use my mastercode

Comments

  • ag_tommyag_tommy

    Team Member

    @MPAarten

    Did you resolve your issue?

  • No, I still can't get my mainpassword to work, but can access my account with pincode and touchpad. But I would very much like to make sure that my account has a good working main password. Can you help me?

  • ag_anaag_ana

    Team Member

    @MPAarten:

    Where is your Master Password not working at the moment. Is it in the 1Password app, or on the 1Password.com website?

  • No, I still can't get my mainpassword to work, but can access my account with pincode and touchpad. But I would very much like to make sure that my account has a good working main password. Can you help me?

  • in the app

  • ag_anaag_ana

    Team Member

    @MPAarten:

    Are you able to login to your account using your Master Password on the 1Password.com website instead?

  • No, I also can’t use the masterpassword in the 1Password.com website. I do have my secretkey

  • ag_anaag_ana

    Team Member

    @MPAarten:

    Thank you for the confirmation. I am sorry to hear about this. For your privacy and security, your Master Password is not stored anywhere, only you know it. This means that it is not possible to recover it unless you are a member of a Families or Business accounts. If you have an Individual account or a standalone license, I recommend reading this article to try and recover your Master Password.

    If, on the other hand, you are part of a Families or Business account, you can ask another Admin to recover your account for you.

    If you still cannot recover your Master Password, we can certainly delete your account so you can create a new one with a new Master Password you know.

  • If I make delete this account and then make a new account, do I have to pay again? Because I just paid my yearly fee.

  • I deleted my account but now cannot sign up for a new account. What to do now?

  • ag_anaag_ana

    Team Member

    @MPAarten:

    We can help you switch your existing subscription to the new account ;) Once you have created the new account, can you send us an email to [email protected] from your account's registered email address so we can continue the conversation there?

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

    Looking forward to your message!

  • Problem is I can’t make a new accpunt because the site says that the mailaddress is already allocated to another account. What do I do now?

  • ag_anaag_ana

    Team Member

    @MPAarten:

    That is correct, you will need to delete the existing account before you can create the new one, in case you want to use the same email address for the new one too.

  • I already deleted my Account, but when Ictry to create a new account it keeps saying that my mailaddress already exists. Can you maybe delete my account for me?

  • ag_anaag_ana

    Team Member

    @MPAarten:

    Certainly, we can help you with this. To avoid sharing your account information here, can you send us an email to [email protected] from your account's registered email address so we can continue the conversation there?

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

    Looking forward to your message!

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