Unable to Upload Large Files from Windows

wavesound

When I go to upload a large file in Windows. 1Password shows the file as having been uploaded but here is actually no file, just an entry in the vault...

Is this a known issue?

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1Password Version: 7.6.785
Extension Version: Not Provided
OS Version: Windows 10
Sync Type: 1Password for Business

Blake

Hey @wavesound 🌊🔊

Something certainly seems off here. Could you please create a diagnostics report for 1Password for Windows, and then include that diagnostic in an email to us at support+windows@1password.com, so that we could take a closer look at what is going on? 🔎

Thanks in advance!

wavesound

Hi @Blake , Thank you for getting back to me. I just sent that file along. I tried the upload again right before I uploaded the file again and it failed.

ag_ana

@wavesound:

Thank you! Have you received a ticket number already?

wavesound

@ag_ana No, I have not.

ag_ana

@wavesound:

I can look for the report in the system then. Did you use the same email that you use here on the forum?

wavesound

@ag_ana No, I did not. However, I added a link to this thread/topic.

ag_ana

@wavesound:

Thank you! I confirm that I have managed to locate your diagnostics report in our system :+1: We will take a look and someone will get back to your email as soon as possible.

Thank you for your patience!

ref: JPZ-95938-732

wavesound

HI @ag_ana Was this ever resolved? I never received a follow-up from support. Thank you!

Blake

@wavesound

After looking here on our end, it looks like we replied to your email but never heard back from you, so your ticket was automatically closed.

Re-opening your ticket and including our last response to you now. 😊