Exporting Data

DMBD1935

I am trying to export my data and cant find an export option.

---

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Windows 10
Sync Type: Not Provided
Referrer: forum-search:I am trying to export my data and cant find an export option.

ag_ana

Hi @DMBD1935! Welcome to the forum!

Are you following these instructions?

How to export data from 1Password

If you are, where exactly are you getting stuck?

DMBD1935

Hi. Thanks for the reply. Yes, I am attempting to follow the instructions you reference. I get stuck on item #3. When I right click on an item, there is no option to export.

ag_ana

@DMBD1935:

Can you please post a screenshot of what you are seeing? I have just tested this and I can see the Export... item in the menu that appears:

So it would be great to see what exactly you are seeing when you right click on an item.

DMBD1935

I can't seem to get the screenshot to record exactly what I see when I attempt to do as you appear to be doing. Exactly where did you right click to get that menu? I cannot duplicate what you show.!

When I right click on an item, I get my usual right click menu items such as Back, Forward, Reload, etc. When I take a screenshot, the right click menu does not show up in the screenshot.

DMBD1935

[removed by 1Password staff because it included personal information-- this is a public forum]

DMBD1935

Above is the screenshot-I hope!

ag_ana

@DMBD1935:

I am using the 1Password for Windows desktop app, while you are on the 1Password.com website. Exporting can only be done from the app, so please download it from here.

I have also removed your screenshot for your privacy since it included your email address ;)

MSimon

Hi, I suggest that the 'How to export data from 1Password' title is amended with the word 'application', and the text either has a section that states it relates to the application or a sentence in the step-by-step instruction that makes it clear. The current wording - while unambiguous - is not straightforward to refer to the apps only.
But if this is a rare problem for users, it may not be worth the trouble. ;-)

ag_ana

Thank you for the suggestion @MSimon :+1: :)

dufflm79

This is so frustrating. I 100% agree with MSimon. This misunderstanding comes up over and over again within the community board, based upon my search.

I imagine this is not being addressed because 1Password does not want to highlight this fact (understandably).

I was exiting for other U/I frustrations, but this issue, 1Password's approach, and the amount of time I wasted to get to this point makes it a low probability I come back.

ag_ana

@dufflm79:

Sorry to hear about this, but thank you for the feedback! The documentation page about exporting data mention instructions for 1Password 7 and 1Password 4, it does not mention the website. How do you recommend we make it clearer? I'll be happy to pass your thoughts to the documentation team. Thank you!

wynmiller

Hello,
I am having this problem but I AM using the app. Here's what it looks like when I attempt to right-click the logins...

wynmiller

If my account is frozen, could that be why I can't export? In which case that's not fair, I paid for a year, I ought to be able to keep my own data.

[Deleted User]

@wynmiller That looks like 1Password mini, not the 1Password desktop app. In the systray, right click on the 1Password icon and select Open 1Password app.

ag_ana

@wynmiller:

You can export data from a frozen account too, so that is not the reason. As rootzero pointed out, can you try from the 1Password for Windows main desktop app?

wynmiller

Thanks! That solved it!

ag_ana

That is great to hear @wynmiller, thank you for the update :)

Estelam

Hi there, I need help. I have over 200 passwords on 1 password through my employer. After 7 years, I am leaving my job for a new job. I need all my passwords. Am I trapped in using 1 password forever???? I tried to export the file and it is encrypted PIF and cannot import it into chrome. Please help!!!

Jack.P_1P

Hi @Estelam, it looks like we got you sorted out in another thread. Be sure to get in touch in the future if you ever need anything!

Jack