Failed to switch to an individual account.

My trial period has completed. I’m trying to switch to individual account and subscribe and I see the following error:

Failed to switch to an individual account.
ServerError: 438
Time: 2021-02-14T16:20:24.209Z


  • ag_anaag_ana

    Team Member

    Hi @mbar! Welcome to the forum!

    We will be happy to help you with this. To avoid sharing your account information here, can you send us an email to [email protected] from your account's registered email address so we can continue the conversation there?

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

    Looking forward to your message!

  • Thank you @ag_ana - sent.

  • ag_anaag_ana

    Team Member

    Thank you @mbar! Have you received a ticket number already?

  • @ag_ana i believe so: [#SYS-52299-958]

  • ag_anaag_ana

    Team Member


    Thank you! I confirm that I have managed to locate your message in our system :+1: We will take a look and someone will get back to your email as soon as possible.

    Thank you for your patience!

    ref: SYS-52299-958

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