Failed to switch to an individual account.

mbar

My trial period has completed. I’m trying to switch to individual account and subscribe and I see the following error:

Failed to switch to an individual account.
ServerError: 438
Session: GWK5IZASQFE3FCXJH7TVDWNVVY
Time: 2021-02-14T16:20:24.209Z

ag_ana

Hi @mbar! Welcome to the forum!

We will be happy to help you with this. To avoid sharing your account information here, can you send us an email to [email protected] from your account's registered email address so we can continue the conversation there?

After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

Looking forward to your message!

mbar

Thank you @ag_ana - sent.

ag_ana

Thank you @mbar! Have you received a ticket number already?

mbar

@ag_ana i believe so: [#SYS-52299-958]

ag_ana

@mbar:

Thank you! I confirm that I have managed to locate your message in our system We will take a look and someone will get back to your email as soon as possible.

Thank you for your patience!

ref: SYS-52299-958

DetRiz

Hello,

I have a family account but I'm the only one to use it so I would like to switch to an individual account. But every time I try to do it I get this error message "Failed to switch to an individual account" ServerError : 438
Could you please help me with that?

Thank you

ag_ana

@DetRiz:

Certainly Have you emailed us already at [email protected]?

DetRiz

@ag_ana Yes, I just did. Here is the ticket number : [#HDB-48164-894]
Thank you !

ag_ana

@DetRiz:

Thank you! I confirm that I have managed to locate your message in our system, and I see that my colleague Laura has already replied to you I will let you continue the conversation via email

ref: HDB-48164-894