Endless update notifications when there isn't an update — Version 7.7.1.BETA-8 (70701008)

strom

Steps to produce

Leave 1Password running in the background

Expected behavior

An update notification would not show unless there is an update

Actual behavior

1. Update notification is shown in notification centre
2. Click the notification
3. 1Password checks for updates
4. No updates are found
5. Steps 1 to 4 are repeated every 10–30 minutes

Additional information

1Password 7 Version 7.7.1.BETA-8 (70701008)
macOS Big Sur — Version 11.2.1 (20D74)
MacBook Pro (15-inch, 2018)

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1Password Version: 7.7.1.BETA-8 (70701008)
Extension Version: 1.23.0
OS Version: macOS Big Sur — Version 11.2.1 (20D74)
Sync Type: Not Provided

ag_ana

Hi @strom!

An update is indeed available for you: the latest beta version is 7.7.1.BETA-9, so it's correct that you are receiving the notification. The question is why the updater cannot complete the update for you. Can you please try quitting 1Password completely (right-click on 1Password mini in the menu bar at the top right of your screen > Quit 1Password Completely), relaunch 1Password, and checking for updates manually under 1Password Preferences > Updates tab?

Are you able to complete the update this way?

strom

Thanks for the suggestion! I tried quitting completely but it's still not finding the update…

ag_ana

@strom:

Out of curiosity, if you click on 1Password in your menu bar (next to the Apple logo) and select About 1Password, does it tell you that you are running BETA-8 or BETA-9 there?

strom

Aha – it's now showing BETA-9!

Was definitely 8 before as I copied and pasted the version number from that screen into the original post, but it looks like it's silently updated between then and now.

And hasn't given me any more phantom notifications so looks like that's fixed.

Thanks for your help, @ag_ana!

ag_tommy

On behalf of Ana you're welcome.