1password 6 won't open

My 1password 6 on my iMac won't open, the vault was on a server which no longer exists. I do have the program on an iPad and that still works. I think I have copies of the vault (1Password.opvault) but I can't get 1password to restore them. I had hoped to sync with my iPad using iCloud but 1password won't open for me to be able to either sync or try to load an alternative vault. The windows opens and I type in my Master password but nothing happens - it doesn't reject the password but neither does it open and I get a message on my computer saying that there was a problem connecting to the server. I have tried deleting and re-installing but exactly the same happens.


1Password Version: 6.8.9
Extension Version: Not Provided
OS Version: OS X 10.14.6
Sync Type: Not Provided
Referrer: forum-search:1password 6 won't open

Comments

  • LarsLars Junior Member

    Team Member

    Welcome to the 1Password Support Community, @Thyme! I'm sorry to hear about the trouble. That's going to be something our email support team will be better-suited to assist you with. I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to [email protected].

    With your email please include:

    • A link to this thread: https://1password.community/discussion/119391/1password-6-wont-open
    • Your forum username: @Thyme

    That way the team can "connect the dots" when they see your diagnostics in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here so they can track down the diagnostics and ensure that this issue is dealt with quickly. :)

  • Hi Lars,
    Thank you, your help is much appreciated.
    I've followed your instructions and this is the support ID: [#ZZA-92797-749]

  • ag_anaag_ana

    Team Member

    @Thyme:

    Thank you! I confirm that I have managed to locate your diagnostics report in our system :+1: We will take a look and someone will get back to your email as soon as possible.

    Thank you for your patience!

    ref: ZZA-92797-749

  • Many thanks

  • ag_anaag_ana

    Team Member

    You are very welcome :)

Leave a Comment

BoldItalicStrikethroughOrdered listUnordered list
Emoji
Image
Align leftAlign centerAlign rightToggle HTML viewToggle full pageToggle lights
Drop image/file