Hi, We have a family account and mine works fine. But my wife has trouble logging into the app on her windows 10 machine. The browser extensions work fine and logging in 1password.com also works. But when she tries to login to the app we get a message: 'Your sign-in address, email address, Secret key, or Master Password is incorrect' .
When starting the app we first choose 'Sign in to 1password.com' . Then whe need to fill in a small form. we choose' Sczan setup Code > from my emergency kit. And choose the PDF she has downloaded form her 1password account on 1password.com.
then when we fill out her Master Password (tried it 100 times so no typo's there) we get the message.
How can we get around this?
We also tried using the Scan code from my screen, the form looks ok then (signinaddres, secret key etc. all look fine) but she can not log in to the app.
terribly frustrating thus far.
Hope someone can help us
1Password Version: 7.6.793
Extension Version: Not Provided
OS Version: windows 10
Sync Type: 1password.com