Redeem offer from Parallels to my existing Families account?

edited April 10 in Families

My Families subscription has just renewed and I received a code for a 1 year Families script. Clicking their link takes me to -- removed --
which has no support or account link, only offers a new account. I have been a 1Password user for over 15 years and can not believe you would make this offer only for new accounts.

1Password Version: 1Password 7 Version 7.8 (70800000) 1Password Store
Extension Version: 7.8
OS Version: 11.2.3
Sync Type:
Referrer: forum-search:Redeem offer from Parallels to my existing Families account?


  • ag_tommyag_tommy

    Team Member


    We don't discuss account details in the forum. However, you're always welcome to reach out to our billing team. Please use [email protected] to do so. I have removed the link you posted for your privacy.

  • Don’t get too excited if you get an automatic BitBot reply that informs you a human can help add that Parallels bundle bonus year, because the human will tell you they no longer do... (for existing customers)

    (Been there, done that :cry:)

  • ag_anaag_ana

    Team Member

    Sorry to hear that :(

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