1Password Chrome extension doesn't see Dropbox vault

My Chrome extension saves only to a Personal vault, which isn't my main one. I can't figure out how to get the extension to see my Primary vault in Dropbox on my MacBook, as all my other devices do.

macOS 10.15.7
Chrome 89.0.4389.90
1Password 7.7
1Password extension 1.24.1

Thanks for any help/suggestions.


1Password Version: 7.7
Extension Version: 1.24.1
OS Version: 10.15.7
Sync Type: Dropbox

Comments

  • ag_tommyag_tommy

    Team Member

    @doctorjeep

    Typically we recommend a user remove a Primary vault (Dropbox) when using a membership. This prevents confusion and accidentally saving data in an incorrect vault. The Primary is not part of your membership. It's an advanced configuration. If you would like instructions on accomplishing that, please let me know.

    To answer your question, you'll want to switch to our classic extension for the Primary vault to be available for use.

    Get the 1Password classic extension

  • Hi @ag_tommy, and thanks for the reply. I want to be sure I understand the Primary issue, because switching to a membership a few months ago was the solution to a couple of different, previous problems.

    1. Does "the Primary is not part of your membership" mean that no local/Dropbox storage is available with a membership?
    2. Is the Primary a carryover from my 7 years as an app customer, without a membership?
    3. Do I have only one Personal vault, and where is that stored?
    4. If I can't use the Primary anymore, how can I merge the two vaults so I retain all the data? (I have more than 600 passwords in the Primary--too many to merge/eliminate dups manually.)
    5. The classic extension doesn't work for me in Chrome--it launches the website (that might have been one of the reasons I had to switch to a membership).

    It sounds like this could get complicated, so maybe the advanced configuration would be simpler. Instructions for that would be helpful. Thanks again.

  • ag_anaag_ana

    Team Member

    @doctorjeep:

    Does "the Primary is not part of your membership" mean that no local/Dropbox storage is available with a membership?

    Correct, the Primary vault is not part of your Membership, it's stored on a third-party server like Dropbox.

    Is the Primary a carryover from my 7 years as an app customer, without a membership?

    Yes.

    Do I have only one Personal vault, and where is that stored?

    Only one Personal vault, stored on 1Password.com.

    If I can't use the Primary anymore, how can I merge the two vaults so I retain all the data? (I have more than 600 passwords in the Primary--too many to merge/eliminate dups manually.)

    You cannot merge two vaults automatically, but you can move items from one vault to another:

    Move and copy items

    Sorting by "Recently used" or "Recently created" might help avoid duplicates. You could also use the duplicate removal tool in 1Password for Mac in case you have too many duplicates to remove manually.

  • edited May 3

    Hi @ag_ana and thanks for your reply! Could you please provide the "advanced configuration" instructions @ag_tommy mentioned? Thanks.

  • ag_anaag_ana

    Team Member

    @doctorjeep:

    In 1Password for Mac, please open Preferences > Advanced tab and enable "Allow creation of vaults outside of 1Password accounts". You can then sync your existing Primary vault under Preferences > Sync :+1:

  • Hi @ag_ana, and thanks for the instructions. That box is already checked in 1Password 7 for Mac, so I can see the Dropbox vault. The browser extension sees only the Personal vault, not the Primary on Dropbox. If I click through the extension, it opens the 1Password website, which shows only the Personal vault. How can I get the app and the extension to work together? Thanks.

  • ag_anaag_ana

    Team Member

    @doctorjeep:

    The browser extension sees only the Personal vault, not the Primary on Dropbox.

    Can you please download the classic extension and see if that works for you?

    Get the 1Password classic extension

    The classic extension is the only one who can see vaults stored outside of 1Password accounts, including the ones in Dropbox.

  • @ag_ana Yes, for the last two weeks I've been using that extension with 1Password 7. This combination works fine on my desktop computer and not the laptop. The laptop specs are listed in this post, except that I'm using the classic extension.

    FWIW, the first item in the extension menu is "1Password extension (desktop app required)" and if I click through the extension, it opens the 1Password website, which shows only the Personal vault.

    The second item in the menu is "1Password" which doesn't do anything.

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