I have 1P for families installed on 3 computers with 3 users configured. Two of the users that are on 2 different computer are working fine. The third on a Win7 Pro system is not. On the 3rd computer, I can logon to the 3rd user in the Firefox browser at the My.1password.com site. But when I try to open the desktop app it appears that the password is not recognized. I have reset the master password, uninstalled the desktop app and reinstalled the latest version. Still unable to unlock the desktop app.
I originally installed on this system a year ago but haven't used it for a while. When I first fired it up today, I couldn't remember the password so I performed a recovery from the family organizer user. The recovery was successful. I still can't unlock the desktop app.
What's the next step to try.
A side note: the recovery notice was sent to all three users. Is that normal? Shouldn't the recover only go to the user being recovered?
1Password Version: 7.6.797
Extension Version: 220.127.116.11
OS Version: Windows 7 Pro, Windows 10 pro
Sync Type: Not Provided