Login works on browser but not desktop for one family user.
I have 1P for families installed on 3 computers with 3 users configured. Two of the users that are on 2 different computer are working fine. The third on a Win7 Pro system is not. On the 3rd computer, I can logon to the 3rd user in the Firefox browser at the My.1password.com site. But when I try to open the desktop app it appears that the password is not recognized. I have reset the master password, uninstalled the desktop app and reinstalled the latest version. Still unable to unlock the desktop app.
I originally installed on this system a year ago but haven't used it for a while. When I first fired it up today, I couldn't remember the password so I performed a recovery from the family organizer user. The recovery was successful. I still can't unlock the desktop app.
What's the next step to try.
A side note: the recovery notice was sent to all three users. Is that normal? Shouldn't the recover only go to the user being recovered?
1Password Version: 7.6.797
Extension Version: 4.7.5.90
OS Version: Windows 7 Pro, Windows 10 pro
Sync Type: Not Provided
Comments
-
Hi @DoctorBrown!
I originally installed on this system a year ago but haven't used it for a while. When I first fired it up today, I couldn't remember the password so I performed a recovery from the family organizer user. The recovery was successful. I still can't unlock the desktop app.
Your 1Password app on this device probably has the old credentials from a year ago. You will need to reset it in order to add the new account information:
How to reset the 1Password app on a specific device
A side note: the recovery notice was sent to all three users. Is that normal? Shouldn't the recover only go to the user being recovered?
For confirmation: did all three users receive an email with a button to recover their own account? Or did they only receive an informational message that a user in the account has initiated recovery?
0 -
Sorry for the delay in replying. I had other things to concentrate on.
Your 1Password app on this device probably has the old credentials from a year ago. You will need to reset it in order to add the new account information:
Resetting the user worked. Luckily this user was a test user (that will become a more active one) and didn't have many passwords saved. I was able to move them to a shared vault.
For confirmation: did all three users receive an email with a button to recover their own account? Or did they only receive an informational message that a user in the account has initiated recovery?
The third user I was performing the recovering for received an email with subject: Recover your 1Password account. And a second message: Your 1Password account has been successfully recovered
The second user received a message with the subject: Complete account recovery
It's not clear why the second user, which didn't require recovery, was notified.I have emphasized the confusing part in bold. The text of the message is:
A 1Password family member is ready for recovery completion
1Password
Recover [third user]'s 1Password account[third user] has asked you to recover their account.
Complete account recoveryFamily members in recovery mode can’t sign in until you complete account recovery.
Welcome [third user] to 1Password!
1Password
made by 1Password • sent to: [second user]>>@yahoo.com
303-49 Spadina Ave. • Toronto • Ontario • M5V2J1 • Canada
0 -
Oh, it could be that the second user is also a Family Organizer.
0 -
If they are also a family organizer, then yes, they would have received the message.
0
