Unlock on Secure Desktop not showing password prompt

Hi 1Password team,

I'm currently using the latest Windows early access build (which has been great so far!), but when I press Ctrl+Enter on the 1Password lock screen to open a secure desktop, the new secure desktop takes over with a black screen, but no password window appears. Sometimes I'm able to get out of this secure desktop after a certain number of key presses into the void, and sometimes I have no way of getting out of this and so have to restart my computer.

I've found that if I am able to get back to my regular desktop, restarting 1Password and then trying again does sometimes bring up the password prompt window in the secure desktop, but once unlocked, clicking the "Copy" button on any password field doesn't send this info into the system clipboard.

Hope this is enough info to look into this issue, please let me know if you need any more.

Thanks!


1Password Version: 8.1.0-60.BETA
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • I was about to report the same issue. I also sometimes end up on a black screen and the only way to recover from this is rebooting the machine.

  • FYI: I'm running into this problem every time the app is updated.

  • BlakeBlake

    Team Member

    Hi @plokij @Manaburner 👋

    Apologies for the delayed response. I am still attempting to reproduce this one so I can file it away with our development team, and so far, I have not had much luck.

    Just to clarify, does this only happen directly after updating 1Password, or does this is happen randomly at other times too? Any additional details would be greatly appreciated.

  • Hi @Blake

    I'm getting this error almost every time I use the app. I have 1Password load during startup, and I don't imagine you guys are updating it every day so I don't think it's on update only.

  • BSiBSi

    Hi @Blake ,

    I'm also getting this error every time I try to unlock 1PW with the master password, not just after installing updates. The issue has been there since 8.1.0-45, and the most recent public beta (8.1.2-2) is also affected.

  • Hi @Blake
    I'm also getting this error when no update was installed. In my case this seems to happen more often if I have started Google Chrome before starting the 1Password application itself. So the sequence is: Start Google Chrome - start 1Password desktop application - hit ctrl+enter - see only a blackscreen without 1Password - you are stuck now :)

  • Hey @plokij !

    and I don't imagine you guys are updating it every day so I don't think it's on update only

    1PW8 is only updating to it's latest version when the desktop app is unlocked.

    @plokij , @BSi , @Manaburner
    Did you try the latest release 8.1.2-10?
    https://releases.1password.com/windows/#1password-for-windows-8.1.2-10

  • Hey @DenalB
    I do since yesterday and tbh it's getting worse unfortunately.

    @Blake : as long as there's no fix for this, is there a way to get out of the Secure Desktop environment without having to reboot? It's kind of annoying even with a computer that has an SSD

  • BlakeBlake

    Team Member
    edited July 19

    Hey again @Manaburner 👋

    I appreciate you providing the instructions you're able to follow to reproduce this, but unfortunately, we're still not seeing what you're seeing.

    I think I'd like to collect a diagnostics report from 1Password on your device to see if that gives us a better idea as to what's happening.

    1. Open the 1Password app.
    2. Click the overflow menu icon in the top-left corner of the window, then Help, then About 1Password.
      If the 1Password app is unlocked, click the overflow menu icon, then File, and then Settings
    3. Switch to the Advanced tab, then click Send Diagnostics.
    4. Select Reveal to show the file location of the generated file, and attach it in an email to [email protected]

    For the time being, until we can identify what's happening, the best solution would be to refrain from using Secure Desktop.

    Once you send that email in, you should receive a Conversation ID that looks something like [#ABC-12345-678] -- Post that below and that'll help me link things up on our end! 😊

  • ag_mike_dag_mike_d

    Team Member
    edited July 20

    @manaburner, we've received your email and will continue the conversation there.

    Thanks and have a great day!

    ref: UGW-16138-582

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