1password Chrome Extension stuck "LOADING"
I sign in using the 1PassApp but when I click on the Chrome Extension it says gets stuck "loading" I have checked and I am running the CNG Key Isolation service. What else would cause this?
1Password Version: 7.7.810
Extension Version: 2.04
OS Version: Win10
Sync Type: Not Provided
Comments
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Hi @theredmoose 👋
There's a couple reasons this might be happening. If it's alright with you, I'd like to ask you for some diagnostics so we can determine what's going wrong with 1Password on your device.
How to send a 1Password diagnostics report
If you send us an email at support+windows@1password.com, I'll be happy to get that going!
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Been Having the same problem with loading the extension in Chrome and MS Edge, running latest Windows 10 , is there a fix,?
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We can certainly take a look for you too. Have you emailed us a diagnostics report already?
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No I have not, how do I do that ?
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You can find the instructions in Peter's post above :+1:
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Been Having the same problem with loading the extension in Chrome and MS Edge, running latest Windows 10 , is there a fix,?
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sent
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Thank you @BobCooper! Have you received a ticket number already?
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No I have not, how do I do that ?
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Yes for the ticket. Thank you
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Great! Can you please post that ticket number here, so we can connect your email with this forum discussion? Thank you!
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[#XUN-92556-212]
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Thank you! I confirm that I have managed to locate your diagnostics report in our system :+1: We will take a look and someone will get back to your email as soon as possible.
Thank you for your patience!
ref: XUN-92556-212
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