Problems signing in

JCL1967:

Got it, I have found your message! We will continue via email :+1:

ref: UWN-91295-239

Sorry I looked at support options and selected Support Community. I just sent an email to support+windows@1password.com regarding the problem.
JC

JCL1967:

This website you are writing on is the 1Password support community, and it does not accept emails: you write forum posts instead. What email address did you send your email to, and when? I can try to locate it manually in our system that way.

I sent an email to 1Password support community

Understood JCL1967, but you did email us at support+windows@1password.com, correct?

I never got a ticket number from anyone.

JCL1967:

Thank you for the update. Have you already reached out to us via email, as my colleague Peter suggested? If so, can you please share with us the ticket number you received?

I am having problems with my Master Password. I can sign in to the 1Password web site with it. The Master password does no work to open the Windows app or if I login to a site where I need a password, when Open Password pops up the Master Password does not work. I even tried cutting and pasting the Master Password from I login to the 1Password website. That does not work either. Any suggestions?

Hi JCL1967, if you message us at support+windows@1password.com, our team will be happy to help you figure this out. The specifics may depend on your system, but we'll make sure to get you up and running!

I tried to generate a diagnostic report but I get nothing. Any suggestions?
JC