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Former Member's avatar
Former Member
4 years ago

Autofill Freezes or take 60 seconds to load on Safari on iOS and iPadOS

I use an iPhone 8 and iPad Pro 10.5" using the most up to date system and 1Password software. Unfortunately, since updating to iOS 15 / the newest 1Password update the autofill feature for safari and other apps is essentially no longer usable for a normal work flow.

When attempting to use the autofill function or click on the "key" icon on the right side of the autofill toolbar, Safari freezes and I have to quit app completely or restart my phone. I have noticed if I wait about a minute the autofill options for 1Password log ins finally load, but waiting a minute for the system to unfreeze or load is way too long. I use the standard 1Password Families subscription, no dropbox link, etc.

Wondering if anyone else has experienced this issue or if there is a patch on the way. Thanks.

1Password Version: 7.8.3
Extension Version: newest
OS Version: iOS 15.0.1

ios
  • Jack_P_1P's avatar
    Jack_P_1P
    Icon for 1Password Team rank1Password Team
    4 years ago

    Hi @nnnn959lou771:

    We've been investigating reports of AutoFill taking a while to load fully. To get some more insight as to what might be happening, I'd like to ask you to create a diagnostics report from your iOS device:

    Sending Diagnostics Reports (iOS)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

  • Former Member's avatar
    Former Member
    4 years ago

    [#LGQ-66727-358]

    Thanks Jack. Look forward to the fix.

  • Former Member's avatar
    Former Member
    4 years ago

    @nnnn959lou771:

    Thank you! I confirm that I have managed to locate your message in our system :+1: We will take a look and someone will get back to your email as soon as possible.

    Thank you for your patience!

    ref: LGQ-66727-358

  • Former Member's avatar
    Former Member
    4 years ago

    Great thanks for following up.

  • Former Member's avatar
    Former Member
    4 years ago

    I am having this problem too. My iPhone 12 is running iOS 15.01 and 1password is unusable. However, I am running 15.1 Beta 3 on my iPad which does not seem to have the same issue.

  • 1P_Ben's avatar
    1P_Ben
    Icon for 1Password Team rank1Password Team
    4 years ago

    Hey @alastair_f

    That's really interesting. Thanks for the report. If not I completely understand, but would you be willing to try upgrading the iPhone to the 15.1 beta and see if that resolves the issue there? That would help rule that discrepancy in our out as a factor.

    Ben

  • sherifelabd's avatar
    sherifelabd
    New Contributor
    4 years ago

    Me too I’m having the same problem with my iPhone 12 Pro and iPad Pro 10.5 pro both running on 15.0.1

  • Former Member's avatar
    Former Member
    4 years ago

    Thank you for letting us know sherifelabd, our developers are currently investigating this, so I will let them know that you have also encountered this :+1:

    ref: apple-5510

  • Former Member's avatar
    Former Member
    4 years ago

    Hi, I have updated my iPhone to iOS 15.1 Beta 3 and that seems to have resolved the problem. Tested in apps and Chrome - I don’t use safari.