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Forum Discussion
Desktop/extension sync
This discussion was created from comments split from: Command+Period or Command+Backslash.
1. Desktop/extension sync
I can’t keep the desktop app and 1Password in the browser in sync, as mentioned in another thread. (Got this to work, but only for a short while.) This is esp. frustrating where 1Password lock/unlock state will not stay in sync between the two. This is what prompted me to give up on 1Password in the browser and switch back to the classic extension.
2. Keyboard shortcut
2a. Keyboard shortcut customization
As above, I’ve muscle-memoried
Command + \, but now don’t have the option to set this as my preference for 1Password in the browser. If I useCommand + \I get the desktop app. And then I have to remember to useCommand + ..2b. Keyboard shortcut does nothing
When I do remember to use
Command + .in browser, this does nothing, even though I have this set as my shortcut for “Open with shortcut”.3. Vaults
3a. Changing vaults
Changing vaults in 1Password in the browser requires far too many clicks:
1. Click 1Password extension icon.
2. Click settings icon.
3. Click “Vault”. (Originally, I didn't even know this was where I should look to change vaults, as this is in no way intuitive given my past experience with both the desktop app and classic extension.)
4. Finally, select the vaults I want access to/to search within.3b. Selected vaults syncing
And, after all this, the selected vaults don’t sync between the desktop app and 1Password in the browser.
3c. “All Vaults”
Also, “All Vaults” is unique between the two.
CC: @jack.platten
Jack_P_1P1Password Team
Seems it got caught in the spam filter @jareha, I've just marked it as not spam so you won't have to repost it.
- Jack_P_1P
@jareha,
Just as a few housekeeping things, I've split your posts off into a separate thread, and I'd also like to apologize for the spam filter. I was in the process of sending my reply when you had posted your duplicate.
It seems like you were previously having issues with 1Password in the browser that going through all the troubleshooting steps a week or so resolved, but now came back, is that correct? In that case, our best bet to figure out what exactly is causing the shared lock state to be inconsistent would be collecting some data from your device, as well as the date and time when shared lock state didn't work so we can reference the two separate logs and compare. First, we'll need a Diagnostics Report from your Mac:
Sending Diagnostics Reports (Mac)
In addition to the Diagnostics Report, we'll also need an extension console log from Firefox:
Save a console log for 1Password in your browser
Attach the diagnostics report and the console log to an email message addressed to
support+forum@1password.com.With your email please include:
- A link to this thread:
- Your forum username:
jareha - The date & time the problem occurred
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
Noting, even were we to fix syncing issues, this would leave items 2a., 3a. and 3c. outstanding.
2b. followup
I set desktop keyboard shortcut to
Command + .and forms now fill correctly.Granted, this is still not ideal, as I’d prefer to use
Command + \. On that note, what’s most frustrating is thatCommand + \wasn’t my convention—it’s one I learned to use from 1Password.
Nhat_NguyenHello @jareha,
I thank you for sending us a diagnostics report and the browser's logs. We can continue the issue there and update the results here. That said, let me do my best to clarify some points regarding your 2a., 3a. and 3c feedback.
2a. Keyboard shortcut customization
The 1Password in the browser and the desktop app are different products with different shortcuts that function differently. However, by default, you can still use "Cmd+\" to fill your website or open the 1Password inline menu if you have more than one login item for your website. If that doesn't work for you, please let me know, and we can resolve it via email.
2b. Keyboard shortcut does nothing
Using "Cmd+Period" should open the 1Password popup menu for you. However, sometimes another extension or application uses the same shortcut, or the browser does not register 1Password's shortcut when it is first installed. In this case, please try these steps to reassign the combination to see if it makes a difference.
Right-click the 1Password icon in the browser toolbar > Settings > Shortcuts > Change on the Extensions page > reassign "Cmd+Period" again or Change it to something else.
3a. Changing vaults
By default, 1Password should automatically suggest the correct items you might need for your website, and it is best to leave it to work with all vaults. However, if you want to access your vaults faster, you can try these steps to do that using keyboard shortcuts.
Press "Cmd+perios" to open the 1Password popup menu > Press "Cmd+D" to open Vaults and select your vault there.
3b. Selected vaults syncing
The 1Password app and the 1Password in the browser are different products that work separately hence they don't share the same settings. The 1Password desktop app is the best place to manage your data, while the 1Password in the browser is best for saving and filling your websites.
3c. “All Vaults”
Also, “All Vaults” is unique between the two.To ensure that we are on the same page, please send me a screenshot of the issue on your computer? That will help me go a long way. You can find instructions on how to create a screenshot on your platform from here: https://www.take-a-screenshot.org/. Please remember to cover all your personal information before sending me a screenshot.
ref: ZZB-65213-747
