New extension for Safari on iPad doesn’t work

@brettATL

Thank you for following up. There are a few different issues mentioned in this thread, can you clarify which issue you're referring to?

Was this issue ever resolved?

@byndpass Thank you for reporting back. I'm sorry to hear that the issue continues to return. I've added everyone's reports from this thread to our internal work items for the issues and hopefully this will be resolved with a future update.

In the meantime, the best workarounds are either the steps listed in my previous post or by using Password AutoFill as you mentioned doing. :)

Thanks, 1P_Dave. Yes, I tried this from another post and had success before, but as an avid user of the Magic Keyboard with the iPad Pro, the problem returns after a short while, so I'm just using the previous autofill functionality, since it also respects excluded vaults and doesn't show logins from all the shared vaults across our Families and Business accounts.

@byndpass It sounds like you might have actually run into a mix of two different issues that we're currently investigating: the first issue being one where an external keyboard attached to an iPad prevents the main 1Password app from opening in certain situations; the second issue one where the connection between the main 1Password app and 1Password for Safari is broken. Can you try these steps to workaround both issues:

1. Disconnect your external keyboard from your iPad.
2. Fully close Safari on iOS.
3. Fully close 1Password on iOS.
4. Open and unlock the main 1Password app from your home screen.
5. Open Safari and go to any webpage.
6. Tap on the 1Password icon in the address bar.
7. Follow the prompt to unlock 1Password for Safari with your account password.

Let me know how it goes. :)

ref: dev/core/core#9873

ref: dev/core/core#11334

1P_Dave yes, the external keyboard prevents 1Password from opening. Removing the keyboard will launch the app as expected, but when returning to Safari, the extension remains locked and doesn’t function.

Everything works flawlessly on the iPhone (outside of pulling content from all vaults and ignoring excluded vaults—but hopefully that will be addressed in a future update).

@byndpass and @schalker

I'm sorry to hear that you're still running into the issue. You both mentioned that tapping on the Open 1Password button just opens a new tab in Safari. Do either of you have external keyboards connected to your iPad? If you do then can you disconnect them and then try to unlock 1Password for Safari again?

ref: dev/core/core#9873

Hi there, any news on this bug? I have the same problem as the @byndpass mentioned, clicking on the extension, …

… there is now only a button that says “Open 1Password” which doesn’t function—it just opens the Safari start page

This is really annoying and I’d love to see an update (running the latest iOS 15.2 and 1Password 7.9.3)

iPad OS Safari extension bug update:

The extension stopped working after about 24 hours and resorted back to the Open 1Password button that opens a new Safari start page instead of the app.

The only fix is to manually disable the 1Password Safari extension, force close Safari, force close the 1Password app, and re-enable the extension.

iPad OS 15.1, 1Password 7.9.3

Update: Disabling the extension, restarting the iPad, then re-enabling the extension seems to restore functionality on affected iPad devices.