Forum Discussion

Former Member's avatar
Former Member
5 years ago

Not renewing Dropbox - where is my vault?

I have been using 1Password for a long time. We have the family plan. My wife and I share one vault. At one time we synced via DropBox but now I'm not sure how we sync our vaults to use on our devices (all Apple Macs, iPhones, etc) Where is the vault located and can I cancel DropBox?

1Password Version: 7.9
Extension Version: Not Provided
OS Version: mac 12.0.1
Referrer: forum-search:https://1password.community/search?Search=Where%20is%20my%20vault%3F

macos

7 Replies

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    5 years ago

    @mrgwinn

    I replied to your email earlier. Please check your inbox. :chuffed:

    ref: ILX-79226-378

  • Former Member's avatar
    Former Member
    5 years ago

    No, I haven't received a ticket number.

  • Former Member's avatar
    Former Member
    5 years ago

    Thank you @mrgwinn! After you have sent your email, have you received a ticket number already?

  • Former Member's avatar
    Former Member
    5 years ago

    I just sent the dianostics report. Also, Safari would not respond to the link in the email. I had to go to Chrome. Thanks!

  • Former Member's avatar
    Former Member
    5 years ago

    @mrgwinn:

    However, I don't see anything. How do I reply?

    You have just done it ;) You can post directly here in the forum :+1:

  • Former Member's avatar
    Former Member
    5 years ago

    I received an email that someone replied to my question. When I click on the Reply button on the email, I get a blank screen. I see a notification on the discussion. However, I don't see anything. How do I reply?

  • Former Member's avatar
    Former Member
    5 years ago

    Hi @mrgwinn!

    If you are using 1Password Families, your vault should be on 1Password.com, unless you kept syncing via Dropbox anyway. We can help check this for you however. I would like to ask you to generate a https://support.1password.com/diagnostics/?mac and email it to us to mailto:support+forum@agilebits.com, so we can take a look at your configuration.

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

    Looking forward to your message!