Missing photo for Personal and Shared vaults

I noticed when trying out 1Password 8 that the photos for a couple of vaults were missing. Specifically for the Personal and Shared vaults. All other vaults show the correct photos. I checked and the correct photos for these vaults show in 1P7 on Mac, iOS and the web app.

1Password 7

1Password 8

1Password Version: 8.4.0 (80400052)
Extension Version: 2.1.4
OS Version: macOS 12.0.1


  • Dom_1PDom_1P

    Team Member
    edited November 22

    Hi @donnywdavis,

    I apologize for the delayed response. In order to assist you further, I'd like to get a diagnostics report. We use these to get a better understanding of what the app is doing.

    I'd like to ask you to create a diagnostics report from your Mac:
    1. Open 1Password.
    2. Click 1Password in the menu bar.
    3. Click Preferences.
    4. Click Advanced in the new window that appears.
    5. Click Send Diagnostics.
    6. Click Reveal.
    7. Attach the .1pdiagnostics file saved in that folder to an email message addressed to [email protected].

    With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

  • Hi @Dom_1P. No worries, y'all have your hands a little busy at the moment. ;) Here is the Support ID from the email. [#GIW-36145-563]

  • ag_anaag_ana

    Team Member


    Thank you! I confirm that I have managed to locate your message in our system :+1: I see that my colleague Dominic already replied to you via email ;)

    ref: GIW-36145-563

  • Thank you @ag_ana and @Dom_1P. I got the email but wanted to reply here in case anyone else has the same issue. I followed Dominic's advice and updated the photos from the web app. Once I did this then the change was immediately reflected in 1P8.

    I tried to channel some of my QA friends and tried different scenarios. For one image I tried changing it to one of the default images first and then uploading a custom image and for the other, I changed it directly to a custom image. Both scenarios worked as expected. :)

    Thank y'all again for the help. :)

  • ag_anaag_ana

    Team Member

    Thank you for the update @donnywdavis! I am glad that you managed to get the photos updated :)

    If you have any other questions, please feel free to reach out anytime.

    Have a wonderful day :)

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