Unable to use iOS safari extension to log in

Question

All I get is the lock icon which I can’t click on or a “open in 1Password” button that just opens the site in the 1P browser.

Even if 1P has been unlocked manually from the Home Screen I still have the “1P locked” symbol in password/username fields.

Help, how do I log in?

jack_p_1p · Answer

Hi jehrler:

The icon you're seeing is 1Password for Safari. It is unlocked separately from 1Password for iOS. To unlock 1Password for Safari, open Safari to any website and tap the Page Settings button () in the address bar, then tap 1Password to unlock 1Password for Safari with your account password or Touch ID or Face ID if you've already unlocked 1Password for Safari recently. If you're using an iPad, tap the 1Password icon in the address bar. Let me know how you get on with that!

Jack

jehrler · Answer

Yeah. That wasn’t working. But read that someone suggested turning the extension
off and on and restarting safari and that worked.

jehrler · Answer

As you can see here there is no way to enter info to unlock.

ag_chantelle · Answer

jehrler

Can you try the following steps and let us know if it resolves the issue for you?

Fully close Safari on iOS.
Fully close 1Password on iOS.
Open and unlock the main 1Password app from your home screen.
Open Safari and go to any webpage.
Tap on the AA icon in the address bar.
Tap on 1Password in the menu.
Follow the prompt to unlock 1Password for Safari with your account password.

ref: dev/core/core#11334

jehrler · Answer

Issue was resolved by turning off extension and restarting Safari. Next time it happens I’ll try your suggestion

Forum Discussion

Unable to use iOS safari extension to log in

Recent Discussions

Thoughts on MFA and 1Password?

Migrating Regions Question

Show matching logins in browser extension drop down

Wrong currency in web

1Password Access after Death, Legacy Contacts