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Forum Discussion

jehrler's avatar
jehrler
New Contributor
4 years ago

Unable to use iOS safari extension to log in

All I get is the lock icon which I can’t click on or a “open in 1Password” button that just opens the site in the 1P browser. Even if 1P has been unlocked manually from the Home Screen I still ha...
ios
ag_chantelle's avatar
ag_chantelle
Icon for 1Password Team rank1Password Team
4 years ago

jehrler

Can you try the following steps and let us know if it resolves the issue for you?

  1. Fully close Safari on iOS.
  2. Fully close 1Password on iOS.
  3. Open and unlock the main 1Password app from your home screen.
  4. Open Safari and go to any webpage.
  5. Tap on the AA icon in the address bar.
  6. Tap on 1Password in the menu.
  7. Follow the prompt to unlock 1Password for Safari with your account password.

ref: dev/core/core#11334