iOS (iPhone) Safari extension stops working

Sebby
Sebby
Community Member
in iOS

I have a recurring issue where the 1Password extensions stops working. When I tap on the 1Password icon on an input field, it says “sign in to use 1Password”. But I’m signed in, and this is just an endless loop. The only thing that fixes it is to force close Safari, then it’s fine for a while. Is this a known issue?

Comments

  • ag_ana
    ag_ana
    1Password Alumni
    edited December 2021

    Hi @Sebby!

    I would like to ask you to generate a diagnostics report from your iOS device and email it to us to support+forum@agilebits.com, so we can take a closer look at why this is happening to you.

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

    Looking forward to your message!

    ref: UGW-82372-788

  • Sebby
    Sebby
    Community Member

    Hi @ag_ana, much appreciated! I have sent that and the ticket number is [#UGW-82372-788].

  • ag_ana
    ag_ana
    1Password Alumni

    @Sebby:

    Thank you! I confirm that I have managed to locate your message in our system, and I see that my colleagues have replied to your email already :+1: I will let you continue the conversation over there :)

    ref: UGW-82372-788

This discussion has been closed.