on a mac - the extension doesn't recognize the password

gizzyc
gizzyc
Community Member
in Lounge

I've reinstalled 1 password 3 times on our owners mac. He had a previous version of 1 password but I've deleted that version. I have him currently signed into the app, but when I go to launch the extension it won't recognize his password - HELP

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Referrer: forum-search:Issue with Mac - can get into the app but the ext doesn't recognize the password

Comments

  • ag_tommy
    ag_tommy

    @gizzyc

    It may be best to reach out to us via email. That way we can gather additional details in a one on one communication. Please send us an email to support@1password.com Please include a link to this topic as well as you community username.

    Useful information to include: Device type, OS version, which version of the extension is in use along with the specific browser.

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