Only 1 account is showing

matthew2

Only 1 account is showing on the browser extension. Even though I am logged into both accounts on the desktop version.

Any ideas why?

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided

PeterG_1P

Hi @matthew2, that doesn't sound like what I'd expect. 🤔

Can I ask what browser and operating system you're using? This could start us on the path towards an answer, and we'll be happy to get to the bottom of this for you.

matthew2

Of course using Safari 15.2 and macOS 12.1

PeterG_1P

Thanks, @matthew2. I'm going to loop in some of my colleagues here to investigate this further. We should have more for you soon!

Joy_1P

Hey @matthew2, the issue you're seeing is something that a few other users have encountered (including myself!). I'd like for you to try the following:

1. Right click the 1Password icon in Safari's toolbar and choose Settings.
2. Under General, disable "Integrate with 1Password app".
3. Scroll down to Accounts & Vaults and look for your second account (it would be locked). If you see it, sign out of it.
4. Sign back into your account.
5. Go back to General, and re-enable "Integrate with 1Password app".

If you see the issue pop back up, please let us know. In that case, we would want to get some console logs from your browser to share with our developers. Keep us updated on how things go!

matthew2

This seems to have fixed it Joy, thank you. At least for now anyway haha.

Ben

Thanks for the update! :)

Ben