Updated 1Password and OSX and global keyboard shortcut no longer works

aroscoe

Hi there, I recently updated 1Password (7.9.3) and OSX (12.2.1) and my global keyboard shortcut for filling in passwords on web browsers no longer works. It used to be ⌘\ and when I went into 1P settings and cleared it and then tried to type it back in OSX tells me its already used. I went to the Keyboard Shortcuts section in System Preferences and nothing there has taken its place. Any idea how I can get this back?

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1Password Version: 7.9.3
Extension Version: Not Provided
OS Version: macOS 12.2.1

Jack.P_1P

Hey @aroscoe:

Thanks for reaching out! This is something we've been investigating, and haven't tied down just yet, but these steps do tend to get everything working again. Just as a note, this will clear all preferences (including disabling Touch ID / Apple Watch unlock), so ensure you have your account password so you're not locked out of 1Password.

1. If 1Password is running, right-click the 1Password icon at the top right of your macOS menu bar, and choose Quit 1Password Completely.
2. Open Finder and go to: ~/Library/Containers/com.agilebits.onepassword7/Data/Library
3. Locate Preferences and move it to Trash.
4. Go to: ~/Library/Group Containers/2BUA8C4S2C.com.agilebits/Library
5. Locate Preferences and move it to Trash.
6. Open Terminal and run the following command: killall cfprefsd
7. Open and unlock 1Password, and confirm that your default keyboard shortcuts are in place.

Let me know how you get on with that!

Jack

aroscoe

Thank you! This worked perfectly.

Jack.P_1P

Hey @aroscoe:

Awesome, glad to hear that did it for you! Please get in touch if there's anything you need in the future. 😀

Jack