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igeneo's avatar
igeneo
Occasional Contributor
3 years ago

80700044 broke Safari Extension?

not available, then attempting to reinstall from app, takes me to the app store where the option is "open" (not install)

Not an option to enable in Safari extensions
Rebooted, still nothing

Perhaps remove 1PW and reinstall?

1Password Version: 8.70
Extension Version: 80700044
OS Version: 12.4

betas
  • Jack_P_1P's avatar
    Jack_P_1P
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hey igeneo:

    I'm sorry to hear you're running into trouble with 1Password for Safari. As a quick first troubleshooting step, would you mind rebuilding the Safari extension database:

    • Quit Safari.
    • Open the Terminal app
    • Paste the following into Terminal and then press enter: /System/Library/Frameworks/CoreServices.framework/Frameworks/LaunchServices.framework/Support/lsregister -f -R /Applications/Safari.app (should all appear on one line)
    • Open Safari and try to enable 1Password for Safari again.

    Let me know if that improves your state of play, or if it's still not showing as installed in Safari.

    Jack

  • igeneo's avatar
    igeneo
    Occasional Contributor
    3 years ago

    That did it! Thanks!

    As soon as launching Safari the "you have a new extension" banner appeared

  • igeneo's avatar
    igeneo
    Occasional Contributor
    3 years ago

    Same issue this morning with 80700103

    Same fix worked ;)

  • Jack_P_1P's avatar
    Jack_P_1P
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hey igeneo:

    We've let our friends at Apple know about this behavior, but in the meantime, those steps should get you up and running if it does occur again.

    Jack

  • Jack_P_1P's avatar
    Jack_P_1P
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hi igeneo:

    Thanks for letting us know. We're continuing to work with our friends at Apple to investigate why this is occurring. We have a menu item coming (available now in beta) to help kickstart it when this does occur. You can find it at Help > Troubleshooting in 1Password.

    Jack