Apple Watch Unlock not unlocking

thought_policethought_police
Community Member
edited April 18 in Apple Watch

Hi

In the Preferences for 1Password I have checked "Unlock using Apple Watch". So when I wish to use a password I go through the procedure to unlock with my watch. The watch does respond with the little vibration and asks me to click twice. So, I click twice on the Apple watch but nothing happens with 1Password, I just have to enter the master password anyway.

So I'm wondering if anyone has any ideas about this one?

Thank you.


1Password Version: 7.9..4
Extension Version: 2.3.2
OS Version: Mac OS 12.3.1

Comments

  • Alvin.L_1PAlvin.L_1P

    Team Member

    Hey @thought_police:

    Can you try the following steps to see if it helps resolve the Apple Watch issue?

    1. Open and unlock the 1Password for Mac app.
    2. From the menu bar, select 1Password > Preferences > Security.
    3. Deselect "Unlock using Apple Watch", and then reselect it.

    After completing the above steps, are you able to unlock the app using your Apple Watch?

    Alvin

  • thought_policethought_police
    Community Member

    Thank you for your response.

    I tried your suggestion but it doesn't work.

    I'll add that the Apple Watch Unlock doesn't work with 1Password on either of my Macs. I have a Mac Mini from early 2019 and a new MacBook Air which I've had for about ten days (it's very nice!). Anyway the Apple Watch Unlock works almost flawlessly on both these Macs for logging in however the Watch does not work with 1Password on either of the Macs.

  • Alvin.L_1PAlvin.L_1P

    Team Member

    Thanks so much for giving that a shot @thought_police. Since you're able to unlock the Macs with the Apple Watch, can you try the following steps to see if it helps?

    1. Disable Apple Watch Unlock in 1Password for Mac (1Password 7 > Preferences > Security > Uncheck "Apple Watch").
    2. Disable Apple Watch Unlock for your Mac (In the MacOS menu bar:  > System Preferences > Security and Privacy > Uncheck "Use your Apple Watch to unlock apps and your Mac")
    3. Check to make sure that MacOS is fully up to date How to update the software on your Mac - Apple Support
    4. Reset the SMC for your Mac: How to reset the SMC of your Mac - Apple Support
    5. Restart your Mac normally one more time (If you have more than one Mac connected to your iCloud account, do not proceed to the next step until you've updated each one to the latest version of macOS.)
    6. Enable Apple Watch Unlock for your Mac (In the MacOS menu bar:  > System Preferences > Security and Privacy > Check "Use your Apple Watch to unlock apps and your Mac")
    7. Enable Apple Watch Unlock in 1Password (1Password 7 > Preferences > Security > Check "Apple Watch").

    Let me know if that helps or you have any questions along the way. 😊

  • thought_policethought_police
    Community Member

    Hi

    Thank you Alvin for that response. I have worked out now why it wasn't working and now it is working!

    The fault was all mine and it demonstrates a lot of ignorance of the Apple Watch on my behalf.

    The button to double click is not the little thumbwheel, it is another button beside that. I've just realised that now. I suspect seasoned Apple Watch users will find it funny that I didn't know that, but I've never needed to use that button before.

    Thank you for your efforts and I'm sorry for wasting your time on this.

  • Alvin.L_1PAlvin.L_1P

    Team Member

    No worries at all @thought_police. I'm so glad to hear that you're able to use your Apple Watch to unlock 1Password now! 😊

  • ricardosanxricardosanx
    Community Member

    @Alvin.L_1P Mac watch unlock HAS worked with this Mac/Watch previously. It just STOPPED randomly. Since then I have also tried to resolve by upgrading to 1Password8 and Macbook to Monterey... I have also tried the process above. I am using Macbook Air with M1 (according to the article and elsewhere you cannot reset the SMC.) So I unticked both > rebooted > re-ticked both places... still doesn't work.

  • Alvin.L_1PAlvin.L_1P

    Team Member

    Hey @ricardosanx:

    Just to confirm, are you currently not able to unlock the MacBook itself using your Apple Watch? If that's the case, I'd suggest contacting Apple Support since they'll have a better understanding of what's happening.

    If you're unable to use the Apple Watch to unlock 1Password afterwards, or are currently able to unlock the MacBook but not 1Password , please let me know and I'll be happy to help you further.

    Alvin

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