Apple Watch Unlock not unlocking

Hi @johnnyweb,

Thanks for letting us know your support ID, we've received your email on our end and we'll make sure to reach back out as soon as possible!

ref: HPQ-99351-698

Hi Jack_P_1P thanks for that. I've submitted the report [#HPQ-99351-698]

Cheers - John

Hi @johnnyweb:

In that case, it sounds like we might want to take a closer look at your specific setup. I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/128893/apple-watch-unlock-not-unlocking#latest
• Your forum username: johnnyweb

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

HI there, I have an M1 Mac and gone through the restart procedure several times as above. I can unlock my Mac with my watch but not 1password V8. It was working fine with V7. Everything is fully up to date patch wise and 1password shows the icon for watch unlock but no message makes it to the watch.

Hi @MaxwellT

Thanks for providing that information. Your Mac is compatible with Apple Watch unlock. If you've tried resetting the Apple Watch Unlock settings in your 1Password and Mac preferences and this hasn't helped, then can you give the steps listed in Alvin's previous post a try?

1. Disable Apple Watch Unlock in 1Password for Mac (1Password 7 > Preferences > Security > Uncheck "Apple Watch").
2. Disable Apple Watch Unlock for your Mac (In the MacOS menu bar:  > System Preferences > Security and Privacy > Uncheck "Use your Apple Watch to unlock apps and your Mac")
3. Check to make sure that MacOS is fully up to date How to update the software on your Mac - Apple Support
4. Reset the SMC for your Mac: How to reset the SMC of your Mac - Apple Support
5. Restart your Mac normally one more time (If you have more than one Mac connected to your iCloud account, do not proceed to the next step until you've updated each one to the latest version of macOS.)
6. Enable Apple Watch Unlock for your Mac (In the MacOS menu bar:  > System Preferences > Security and Privacy > Check "Use your Apple Watch to unlock apps and your Mac")
7. Enable Apple Watch Unlock in 1Password (1Password 7 > Preferences > Security > Check "Apple Watch").

Let me know if this helps and if not we can take it from there 🙂

Kester

Any ideas on how to restore the ability to unlock with my Apple Watch?

MacBookPro13,3

MacBookPro13,3

I have been able to open 1Password with my watch until recently.

Hi @MaxwellT,

What is the model of your MacBook Pro?  > About this Mac > System Report > Model Identifier. Please let us know. Thanks!

Ben

Sorry - typo in my post. Running OS 12.5 on my MB Pro.