After upgrade to 8.6.1 1Password will not start on my windows 10 computer

JFG3rd
JFG3rd
Community Member
in Windows

Unfortunately 1Password will not start after the upgrade to 8.6.1. I see that an icon (with lock symbol) appears in the task bar but vanishes when I hover over the icon. Please help!

1Password Version: 8.6.1
Extension Version: Not Provided
OS Version: Not Provided
Referrer: forum-search:1password does not start

Comments

  • AliH1P
    AliH1P

    Hey @JFG3rd, I'm sorry to hear you've encountered this issue.

    To investigate further, I'd like to ask you to send us some logs from your Windows PC. These should help us track down the specific cause. Here's how you can get that information to us:

    How to Send Us 1Password for Windows Logs

    1. Look for the Windows search bar in the lower-left corner of your screen (where it says "type here to search")

    2. Copy and paste this into the Windows search bar: %localappdata%\1Password\logs. Then hit Enter.

    3. Select everything in this folder, and then right-click and choose Send to > Compressed (zipped) folder

    With that, you'll have a tidy little zip file containing all the logs you see.

    Attach the logs to an email message addressed to support+windows@1password.com.

    With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!

    Ali

This discussion has been closed.