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Former Member's avatar
Former Member
3 years ago

How do I autofill?

I just upgraded to 1PW 8 on MacOs.

When I go to Wells Fargo, I have to open "quick access" and before, it used to show Wells Fargo from the drop down. When I open "quick access", it auto suggests my 1Password account and not the actual login. I am way lost as a long time 1PW user.

What is happening?


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided

  • Jack_P_1P's avatar
    Jack_P_1P
    Icon for 1Password Team rank1Password Team

    Hey @jkav:

    This definitely doesn't sound like the experience we want you to have. Just to confirm, you've installed the appropriate browser extension as well, right?

    After adding your account to the extension, are you prompted with your Wells Fargo Login when you navigate to the Wells Fargo website? Let me know!

    Jack

  • Former Member's avatar
    Former Member

    Hi Jack,

    I am using Firefox with the "classic" extension. What happened to the drop down from the 1PW lock icon and selecting the login I wanted to use from the list? seems like that has gone away

  • Former Member's avatar
    Former Member

    Hi Jack:

    Got it. So classic extensions are no longer supported for Version 8?

  • Jack_P_1P's avatar
    Jack_P_1P
    Icon for 1Password Team rank1Password Team

    Hey @jkav:

    That's correct. 1Password 8 only supports the extensions I've linked above.

    Jack

  • Former Member's avatar
    Former Member

    Thanks. I've just downloaded the browser extension. Can you tell me why I'm seeing 1PW twice? Once in the system tray and once in the browser?

  • Jack_P_1P's avatar
    Jack_P_1P
    Icon for 1Password Team rank1Password Team

    Hey @jkav:

    Everything looks good in that screenshot. You can always access 1Password outside of your browser by clicking 1Password in your menu bar, and then you can open the 1Password pop-up in Firefox by clicking the 1Password icon in Firefox's toolbar. Since you're using 1Password 8, you can definitely uninstall the classic extension now.

    Jack

  • Former Member's avatar
    Former Member

    Can you tell me which one to remove from within Firefox?

  • @jkav

    Remove the one labeled (desktop app required)

    For anyone that happens to come upon this. The (desktop app required) is the classic extension, which is not used in 1Password 8. The top one in the image is the newer 1Password in the browser.