Here's why I went back to 1Password 7

hazmat
hazmat
Community Member

I tried 1Password 8 for a while and overall really like it, especially Universal Autofill, but I had to go back to 1Password 7 unfortunately. If any when I see these things have been improved, I'll be happy to revisit.

  1. Quick Access is just a search bar. No access to Favorites, etc. That's not very quick access to my important stuff.
  2. I use 1Password Mini to fill in personal info and credit card info in web forms. Not possible via Quick Access. I think the Safari toolbar icon shows basically a Mini window like before, but I remove all those third party toolbar icons because I hate the forced blue for them. That's on Apple.
  3. When filling logins in a browser, the login options that come up are not properly displayed. Like one at work were I have other logins under the same domain name, but only one that's an exact match for the subdomain, with 1Password 7, it simply filled in the login via ⌘\, but in 1Password 8, it pulls up a menu with everything under that domain name, and the exact subdomain match isn't even the first (default) option.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided

«1

Comments

  • Unknown
    edited May 2022
    This content has been removed.
  • hezor
    hezor
    Community Member

    Fully agreed. I reverted back to v7 too. 1Password is not only a security tool for me - it's also a productivity tool. And they really messed that one up on v8.

  • KUAHN
    KUAHN
    Community Member

    Fully agreed. It's not improved, it's regressed.

  • klaudio
    klaudio
    Community Member

    Also reverted back to 7 after few days!

  • This content has been removed.
  • Homer
    Homer
    Community Member

    Have 1Password installed on three Apple machines. Briefly tried out V8 on one system and went back to V7 within one day. Reasons that are listed above as well as a few others. I believe the relevant question that needs to be addressed now is this. How long will V7 remain supported? And, is there any time frame within which users will be "forced" to move to V8? Based on the feedback in this forum, a "forced" move to V8 would prove a very poor business decision.

  • This content has been removed.
  • nainkami
    nainkami
    Community Member

    I moved to version 8 yesterday, it was bad enough having to suck it up and finally be forced to move to their subscription plan for my personal information, but the changes to the login model are the cherry on the top. No master password and now I must login to each vault is a deal-breaker (and I'm not using a single password for all the accounts as recommended) I'm rolling back to 7 and I'll be reconsidering what I use at home and within my company.

    It reminds me of what happened with Fantastical.. take a great product, then change it to how the devs think it should work ignoring the user's needs, and end with a heap of crap.

  • This content has been removed.
  • Leszek
    Leszek
    Community Member

    I also agree. Using 1P8 causes frustration and there are various bugs here and there.

  • This content has been removed.
  • hernandezr
    hernandezr
    Community Member

    Those reasons above have me going back to v7 as well - after only installing for 10 minutes! Plus, what is it with the extra "1Password for Safari" app? Why would I need two 1PW apps? Deleting v8 and reinstalling v7 now. Forced upgrade with all these issues would not be good for Agile Bits! I really hope they are listening (reading) the forums and considering their user's feedback...

  • Thanks for sharing your feedback, everyone. And thank you for giving 1Password 8 a try. I'm glad the team made it so easy to switch back and forth between 7 & 8 as it enables y'all to keep using the previously best version of 1Password for Mac and it allows me and others on the team to switch back when we need to verify things.

    To address @hazmat's specific points:

    1: We simplified Quick Access a ton and you're right, we removed everything so search and could shine. It sounds like that went too far for you so I'd recommend trying to use the main app instead. In 1Password 8 we made the menu bar icon configurable so you can have it open the main app with a single click. And along with the ability to hide the sidebar in the main app, you can make it look and work a lot like 1Password mini used to.

    2: You're right, the 1Password popup in Safari has the ability to fill identities and credit cards. Hiding the toolbar icon is indeed challenging as there is not api available at the moment to allow us to open the popup any other way. This is something Apple has signalled they will be adding in a future version of their Web Extensions API, so hopefully we'll have some more flexibility there in the future. As for the here and now, the inline menu will highlight the items that can be filled, including addresses and credit cards. Is this not working for you?

    3: Subdomain matching is something we'd like to explore and provide more options for. @Mitch said the following on our recent AMA:

    It didn’t make launch day, but we really want this too. I have so many test servers on the same domain so I feel the pain. I’m looking to make room for it on our roadmap this summer, there’s just so much going on but thank you for pushing here.

    I love how Mitch ended his comment there. Thank you all for pushing on what's important to you. Please continue to share specific items where you feel we can improve. We're listening. 🤗

    Take care and enjoy your weekend. ✌️

    ++dave;
    1Password Founder

  • hazmat
    hazmat
    Community Member

    @dteare Thanks so much for the thoughtful response, Dave. I've been using 1Password since v2 and it's a very important utility for me.

    1: We simplified Quick Access a ton and you're right, we removed everything so search and could shine. It sounds like that went too far for you so I'd recommend trying to use the main app instead.

    Yeah, Quick Access really went way too far for me. Using the main app instead isn't a workable solution since it isn't usable for filling in in the browser, just like Quick Access.

    As for the here and now, the inline menu will highlight the items that can be filled, including addresses and credit cards. Is this not working for you?

    If you're talking about from Quick Access, all that happens when I hit Enter on a credit card is it opens in its own little window. If you're talking about the toolbar button, as I've said, I've removed it because I find the forced blue/color for third party app icons horribly distracting.

    As for #3, I'm glad that this is something that will be worked on. I consider the current functionality broken.

    Overall, as I've said, I like 1Password 8, but I don't think it's ready for primetime in its current state, at least maybe for "power" users. I hope a lot of this gets addressed. For now I'll have to stay on 1Password 7. Is there a feed (RSS?) somewhere for 1Password 8 release notes and updates so I can keep track?

  • coffeemacsunset
    coffeemacsunset
    Community Member

    I keep trying 1password 8 but still may 14, 2022 now and keep having issues. Mostly with 'open and fill'. Or the separate 1password in safari app I need to install from the App Store is terrible. Never unlocks when I unlock the main 1password app. I'm so depressed by this since I too have been using 1password for as long as I can remember. At least from 2010 or 2011. It always worked but since 1password 8 its been nothing but problems. It has me wondering what to do now since I even signed up for a paid account last year. 1password 7 still works perfectly. The extension in safari works perfectly.

    I have my elderly mother using 1password 7 and its ok but I still can't dream up upgrading her since the open and fill thing is so broken and she will be so lost to know what to do. So this is a huge problem for me. I know people say you can open and fill from the quick search thing in the menu bar but it works maybe 5% of the time. Usually it will open the page but not fill. This is such a huge problem for my mom now and me trying to get her to use 1password and keep safe.

    Even in the main 1password 8 Mac app I would sort by most frequently used and now that is gone. Just so sad when so much has changed but in a negative way for me. I don't mean any anger toward the people at 1password. I don't know how long they plan to support 1password7 but I have to go back to using that and don't know when 1password8 will ever fix these things that are broken or if its not even a matter of fixing but just how it will be from now on?

    I kind of regret getting a paid account now also since I miss being in control of my archive and where I could store it like on my Mac. Ever since I got a account or subscription seems like I have a lot of regrets by how things have changed. Sadly it has me wondering if I need to change to a different app now. I don't want to but I just wish it worked. I only use Safari yet its such a pain to use now with 1password compared to how well it still works with 1password 7.

  • This content has been removed.
  • This content has been removed.
  • This content has been removed.
  • coffeemacsunset
    coffeemacsunset
    Community Member

    @abriden Thank you for your reply, I do worry if 1pass7 goes away. I just went back to 7 and all is ok again.

    @adam1991 Thank you for replying to my comment also. I did just go back to using 1pass7 on my Mac now. I don't mine paying 1password some money since I appreciate the app all these years and want to continue using it. Just was sad I had to say goodbye to some things in order to get a subscription I liked. Mainly the vault and how I could back it up myself. I wish 1pass8 had some feature to let us do that since I am a nut about backing things up and doesn't feel right to me I have no way to do that now.

    I do understand replacing 1pass to another app is no easy task though. Sorry I complained here. Glad 1pass7 still works and is available. I also understand this change and drastic move to 1pass8 was to make it run on any system or OS. But sad how it made a mess of the macOS version. I mean the app itself still works fine, but its the other things like the safari extension which is a whole other thing now and doesn't work for me 99% of the time. Doesn't even unlock for me.

    I just kept thinking with auto update on, they would fix these issues but even the Mac app store 1password for safari app hasn't been updated in 3 weeks it seems. It only has 1 star rating and so many people saying it doesn't work, won't unlock. So I don't know why it's such a problem to fix it. That would solve so much of my frustration since I'm not used to upgrading something and it being more broken than before. It would also mean I could upgrade my mom's Mac since then auto fill would work for her. When something is so broken I can't trust to let my mom use it. She will just get frustrated and go back to using the same simple password on many sites and not using 1password anymore. Not a good thing at all.

    I just wish for now more could be said about 1pass7 and its status from the company. I remember being told we could keep on using it for for how long? When I went back to it, I got it from the Mac App Store so glad it was still there and the safari extension installed fine. Worked as usual but don't know why the new one never does. I could say this is such a simple thing to fix, unlocking... you would think. Like you have to unlock it to do anything with it but if you can't even do that? Since I am paying for a subscription now they are still getting my money even though I am using 1pass7 so I hope I can keep using it or that they will fix these problems with 1pass8.

  • This content has been removed.
  • This content has been removed.
  • This content has been removed.
  • dspiewak
    dspiewak
    Community Member

    Can echo a lot of the comments in here and add a few more. Similar extremely long-time 1Password user across multiple platforms.

    The new browser auto-fill is sluggish, unreliable, and intrusive, particularly on less reliable internet. Among several other things, it appears that the icons are not cached locally on the device any longer, or at least the caching itself seems unreliable when the network is slow, meaning that you often get blank pop ups while the information loads. Honestly, I would prefer to disable the popups altogether and just rely on Cmd-\. It also doesn't help that the popups block UI elements (e.g. submit buttons!) and are beyond useless during signup flows.

    The use of the accessibility toolkit to auto-fill is a significant regression in and of itself. It is massively slower and a much worse experience overall, particularly since it actually "types" the password. Particularly for longer passwords, this results in a very meaningful delay where you need to just wait before form submission. Additionally, the time between pressing Cmd-\ and when the autofill actually happens, even when 1Password is already unlocked, is at least triple what it was in 1P 7.

    Universal autofill is not particularly useful. I found it helpful exactly once: when logging into the Discord application. Every other time I've tried to use it, the autofill has picked the wrong thing to fill and it has been problematic. This is particularly bad in the Terminal, where password prompts are masked, so I have no idea that it has typed the wrong thing until it submits. In practice, I'm just using the universal search the same way I did before with 1P Mini, at which point everything about it is either equal or strictly worse than before.

    Auto-Fill behaves quite badly if 1Password isn't open. If the app itself isn't open, pressing the autofill keybind will actually pass all the way through to the underlying application. For example, I use Cmd-Shift-\ for autofill, and when I use this in Safari and the 1Password app was closed, it will zoom out to the tabs management screen. This is made much worse by the fact that the app seems to auto close sometimes for reasons I haven't fully determined, which is another problem I never had with any previous version.

    The UI really doesn't look very good. The more native look and feel of the previous generations of applications was much, much better. Design has always been a strength of 1Password and it's really surprising to see this magnitude of regression in such a core area. It's not the worst thing, but the reduction in contrast across the board has not done any favors. Also the new New Item flow is markedly slower for users who already understand what they want to do (in most cases, add a Login). Additionally, the new UX is extremely sluggish compared to the old implementation, likely due to the fact that it is no longer a native application.

    The security implications of this are… not great. Not only are you asking me to trust a JavaScript based implementation of the most security-sensitive application on my machine, but you are also asking me to give it access to the most intrusive and sensitive system control feature (Accessibility). The vulnerability surface area has expanded from a keyhole to a vast chasm, and I don't understand why this doesn't disconcert everyone.


    All in all, if 1Password 8 were the current version and 1Password 7 were released today, it would be received as a significant upgrade from 8 in nearly every meaningful respect. In fact, swapping back to 1Password 7 today after having used 8 for about two weeks, I can say that it feels like a dramatic breath of fresh air in every respect.

  • dspiewak
    dspiewak
    Community Member

    Can echo a lot of the comments in here and add a few more. Similar extremely long-time 1Password user across multiple platforms.

    The new browser auto-fill is sluggish, unreliable, and intrusive, particularly on less reliable internet. Among several other things, it appears that the icons are not cached locally on the device any longer, or at least the caching itself seems unreliable when the network is slow, meaning that you often get blank pop ups while the information loads. Honestly, I would prefer to disable the popups altogether and just rely on Cmd-\. The use of the accessibility toolkit to auto-fill is a significant regression in and of itself. It is massively slower and a much worse experience overall, particularly since it actually "types" the password. Particularly for longer passwords, this results in a very meaningful delay where you need to just wait before form submission. Additionally, the time between pressing Cmd-\ and when the autofill actually happens, even when 1Password is already unlocked, is at least triple what it was in 1P 7.

    Universal autofill is not particularly useful. I found it helpful exactly once: when logging into the Discord application. Every other time I've tried to use it, the autofill has picked the wrong thing to fill and it has been problematic. This is particularly bad in the Terminal, where password prompts are masked, so I have no idea that it has typed the wrong thing until it submits. In practice, I'm just using the universal search the same way I did before with 1P Mini, at which point everything about it is either equal or strictly worse than before.

    Auto-Fill behaves quite badly if 1Password isn't open. If the app itself isn't open, pressing the autofill keybind will actually pass all the way through to the underlying application. For example, I use Cmd-Shift-\ for autofill, and when I use this in Safari and the 1Password app was closed, it will zoom out to the tabs management screen. This is made much worse by the fact that the app seems to auto close sometimes for reasons I haven't fully determined, which is another problem I never had with any previous version.

    The UI really doesn't look very good. The more native look and feel of the previous generations of applications was much, much better. Design has always been a strength of 1Password and it's really surprising to see this magnitude of regression in such a core area. It's not the worst thing, but the reduction in contrast across the board has not done any favors. Also the new New Item flow is markedly slower for users who already understand what they want to do (in most cases, add a Login). Additionally, the new UX is extremely sluggish compared to the old implementation, likely due to the fact that it is no longer a native application.

    The security implications of this are… not great. Not only are you asking me to trust a JavaScript based implementation of the most security-sensitive application on my machine, but you are also asking me to give it access to the most intrusive and sensitive system control feature (Accessibility). The vulnerability surface area has expanded from a keyhole to a vast chasm, and I don't understand why this doesn't disconcert everyone.


    All in all, if 1Password 8 were the current version and 1Password 7 were released today, it would be received as a significant upgrade from 8 in nearly every meaningful respect.

  • This content has been removed.
  • scred
    scred
    Community Member

    Dspiewak said it best “ The vulnerability surface area has expanded from a keyhole to a vast chasm, and I don't understand why this doesn't disconcert everyone.”. — I’ve removed admin privs on all the macs in my family and we do just great with sandboxed apps from the app store, but now one of the vendors who has been a cornerstone of my family’s security for more than a decade is opening up all kinds of attack surfaces by requiring admin privs and all kinds of accessibility access in order to do some new “magic” that they can claim as unique.

  • Unknown
    edited May 2022
    This content has been removed.
  • sandman4sure
    sandman4sure
    Community Member

    I'm sorry but with this new version I can not recommend it to anyone anymore.
    I really don't understand why all features which were added over time based on customer requests in version 7 where removed in the new version. It's like they start all over again with inventing the wheel.
    You had a real winner with 1P7 but 8 is a big step back.

    Also, a unified code base (Electron) )between different platforms... really?

  • This content has been removed.
  • This content has been removed.
This discussion has been closed.