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Former Member's avatar
Former Member
3 years ago

1Password 8 for Mac - slow to launch or unresponsive

Hi-
I'm on a Mac. OS 12.4 Monterrey.

I'm running 1Password 8.

I've got the 1Password browser extensions installed for Chrome and Firefox, the two browsers I use the most.

When I encounter a site where I need to login, if I hit the 1Password extension icon (to launch 1Password and let me login) it just opens a new window that says, "Open 1Password". I assume this is to launch the application on my Mac. However, the application on my Mac is already running. It just doesn't give me a screen to login. In fact, when I click on it to try to get in, nothing happens.

However, if I walk away for 10 min or so, I'll come back and find that the 1Password window has now launched and it'll let me enter in my password.

The behavior is the same for Firefox or Chrome.

This is driving me nuts as I can't login to sites when I need to.

Thanks in advance for your help and suggestion.

1Password Version: 8.8.0-126.BETA
Extension Version: 2.3.5
OS Version: 12.4

macos
  • Former Member's avatar
    Former Member
    3 years ago

    Yes, this. Exactly. How did this get out of beta???

  • Former Member's avatar
    Former Member
    3 years ago

    And fwiw, I am running 1Password for Mac 8.7.1.

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    3 years ago

    @de24

    I'd like to ask you to create a diagnostics report that will give us more insight into your setup and a chance to review any logs. We would like to get things working better for you. Though, I can't immediately say why you're having trouble. Your screenshot appears to be of a browser window. Do you have both the older 1Password 7 extension and the newer 1Password for Safari enabled at the same time?

    1. Open 1Password.
    2. Click 1Password in the menu bar.
    3. Click Preferences.
    4. Click Advanced in the new window that appears.
    5. Click Send Diagnostics.
    6. Click Reveal.
    7. Attach the .1pdiagnostics file saved in that folder to your reply.

    The diagnostic report doesn't include any private information like your logins, Password, or Secret Key. About 1Password diagnostics information

    Please submit that via support+forum@1password.com

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    3 years ago

    @bamand7

    Please also send us a diagnostic and we'll try to get you sorted out as well.

  • Former Member's avatar
    Former Member
    3 years ago

    1P_Tommy I just emailed you the diagnostic file. Thanks for your help.

  • Jack_P_1P's avatar
    Jack_P_1P
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hi @de24:

    I just wanted to follow up and see if you're still running into trouble. Let me know!

    Jack

  • Former Member's avatar
    Former Member
    3 years ago

    Hello Jack_P_1P - I'm all good now. The email instructions I got from 1P_Tommy set me straight to reset the communication between the app and the browser extension. Thanks!

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    3 years ago

    We're glad to hear that you're up and going de24. 🎉

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    3 years ago

    @techsoup2021

    It's hard to say on your specific situation without more details. It could be different, but if it's similar in nature the following may help.

    1. Right-click the 1Password icon in your browser toolbar and choose Settings.
    2. Under General, disable "Integrate with 1Password app".
    3. Fully quit 1Password app and browser.
    4. Restart the 1Password app and then open browser.
    5. Right-click the 1Password icon in your browser toolbar and choose Settings.
    6. Under General, re-enable "Integrate with 1Password app".
    7. Test things out with the extension.