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Forum Discussion

Former Member's avatar
Former Member
3 years ago

1Password 8 for Mac - slow to launch or unresponsive

Hi- I'm on a Mac. OS 12.4 Monterrey. I'm running 1Password 8. I've got the 1Password browser extensions installed for Chrome and Firefox, the two browsers I use the most. When I encounter ...
macos
1P_Tommy's avatar
1P_Tommy
Icon for Moderator rankModerator
3 years ago

@de24

I'd like to ask you to create a diagnostics report that will give us more insight into your setup and a chance to review any logs. We would like to get things working better for you. Though, I can't immediately say why you're having trouble. Your screenshot appears to be of a browser window. Do you have both the older 1Password 7 extension and the newer 1Password for Safari enabled at the same time?

  1. Open 1Password.
  2. Click 1Password in the menu bar.
  3. Click Preferences.
  4. Click Advanced in the new window that appears.
  5. Click Send Diagnostics.
  6. Click Reveal.
  7. Attach the .1pdiagnostics file saved in that folder to your reply.

The diagnostic report doesn't include any private information like your logins, Password, or Secret Key. About 1Password diagnostics information

Please submit that via support+forum@1password.com