Downgrading to v7

Hi fort, I'm sorry to hear that you've encountered these issues with 1Password 8. Could you share more about those with us? I'll be happy to help if there's anything you could use assistance with, and can pass on feedback to our developers if something's not working properly as well. We want to make sure you can do the things you need to do. 👍

If reverting to version 7 does turn out to be necessary, here's how to do it:

When you upgrade from 1Password 7 to version 8, 1Password 8 places your previous install of 1Password 7 in a zip archive in /Applications. To roll back, all you need to do is uninstall 1Password 8 and unzip the previous version.

I am Families subscriber and downgraded today. v8 frequently does not work at all and the only fix is to quit Safari and 1Password and open both again, which is unacceptable. Really disappointed with v8.

Hey @rolltide, I'm likewise sorry that you've encountered these issues - and would have loved to help you with it before the rollback! Can you tell me anything about what wasn't working? For example, did you get any error messages you can share, or were there certain things you were unable to do? We want to get issues fixed for you and also everyone else who might have the same issue, so this could really help. I'll hope to hear from you!

Hi PeterG_1P, I've made a couple of posts in the past few days regarding one of my biggest new pain points as a 1Password user - the removal of keyboard shortcuts to select Vaults - but got no replies. At this point, it will save me more time and aggravation to just roll back to v7 than to try to troubleshoot the many problems and added friction I've found in v8, or discover the new but more complex and hidden ways to achieve similar results. As I know that other users have rolled back without issues, I'll do that myself.

I'd also point out that subscribers are not beta testers, so perhaps it would have made sense to iron out these problems before rolling out such a drastically and unpredictably different new version of 1Password to paying customers. I'd find it hard to believe that actual beta testers wouldn't have flagged these issues in the same way that we're seeing over and over in this forum.

I also find version 8 very problematic, especially though not exclusively in Safari. The app also never lets me fill webforms with my identification. Clicking on the icon in boxes often does nothing. The "Alfred" approach doesn't work for me.

My question: I cannot find my zip archive as I had to rebuild my iMac from scratch. Is there another way to get version 7?

@RNRNRNRN1717

Download 1Password 7 for Mac Should do nicely for your needs.

Thank you for the quick reply. After I install, I assume I just log in and then my passwords will sync?

I have been a longtime 1PW user. I just rolled back to 1PW7 after a frustrating half hour. I was frustrated with:
- not being able to close nested tags, perhaps it could be done but I couldn't figure it out. My nest was so long it pushed most of my tags way down down. I also found it difficult to figure out how to mass edit a tag name. Again it my be possible but I couldn't figure out how.
- I also found the scroll along the tag line so narrow, it was very difficult to grab it and scroll down.

I re-installed from the Zip archive you mention above and all worked ok in the transition back. I didn't uninstall 1Password 8 which goes only by the name 1Password in the Applications folder with no indicator such as 1Password 8 unless I do a get info. So a bit confusing. I supposed to actually uninstall I just delete it.

As 1Password team does not solve their issues... I'm just passing here to state I'm rolling g back to 1PW7 as well. the 8th version is ridiculously buggy and bad designed. The community is full of posts about it.

Apologies for the late reply here, @RNRNRNRN1717, hopefully you're all sorted now but yes that's correct. The data you see in your account on 1Password.com will populate in the apps once you sign in.

@dj1P,

Apologies as well for not seeing this until the recent bump. We do have an open feature request to collapse nested tags, I've added a proxy vote on your behalf. I'd welcome this feature too so I hope we'll see it in future updates! Regarding editing a tag's name, this can be done by right-clicking the tag:

I hope you'll try 1Password 8 again in the future, we're here to offer support either way. 🙂

@jimkika,

Appreciate you letting us know. If you're open to sharing any additional feedback, I'd love to capture your thoughts in our internal trackers so we can make the improvements you'd like to see. Let me know if you have any questions or want to share your use cases. 👍🏻

ref: IDEA-I-362