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dov's avatar
dov
New Contributor
3 years ago

Quick Access Shortcut Acting Funky

Once I upgraded to 1P 8, I noticed ⌥⌘\ wasn't working anymore for Quick Access (it did nothing). I went into Preferences to attempt to set the shortcut straight, but the preferences weren't acting right. I gave up for a while, and have now tried again. It's still broken. I took a screen recording, but I apparently can't attach it here.

Steps:
1. Open Preferences
2. Click the X next to Show Quick Access to clear any existing shortcut
3. Slowly press the Command and Option keys
4. Press \

Expected: Show Quick Access shows ⌥⌘\ as the shortcut, pressing that shortcut brings up Quick Access from any app, and pressing ⌘C from any app copies the selection

Actual: Show Quick Access shows ⌘C as the shortcut, but pressing either ⌥⌘\ or ⌘C from any app will bring up Quick Access

1Password Version: 8.7.1
Extension Version: 2.3.5
OS Version: macOS 12.4

macos
  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    3 years ago

    dov

    Thank you for the Support ID! I've found your email and I've sent you a reply. I recommend that we continue the conversation over email and to prevent duplication of effort I'm closing this thread. 🙂

    ref: MKP-62787-858

  • Alvin_L_1P's avatar
    Alvin_L_1P
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hey dov :

    We'll need to take a closer look at how 1Password is currently set up on your Mac. Can you send the screen recording to us via email?

    Please attach the screen recording to an email message addressed to support+forum@1password.com. With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    Alvin