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Crashes until update to 7.9.832

finwefinwe
Community Member
edited July 20 in 1Password 7 for Windows

I am experiencing crashes since my 1Password was updated to the last version (7.9.832). Primarily when working with mini app through Firefox classic extension.

I'm guessing those are crashes - tray icon duplicates when the app is restarted and disappears on mouseover. Also, the version remains the same.

I have the diagnostic report ready to send as soon as I receive the issue ident.


1Password Version: 7.9.832
Extension Version: 4.7.5.90
OS Version: Windows 10
Browser:_ Firefox

Comments

  • ag_mike_dag_mike_d

    Team Member

    Hello @finwe, I'm sorry to hear about the crashing you've been experiencing with 1Password for Windows 7.9.832.

    Thanks for preparing a diagnostics report ahead of time. Can you please send this via email to [email protected] so we can help to investigate?

    Can you also include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your report in our inbox. Thank you!

  • finwefinwe
    Community Member

    OK, thanks, just sent.

  • ag_mike_dag_mike_d

    Team Member

    Thanks @finwe, we'll be in touch shortly.

    ref: EJD-78837-242

  • CrashDDLCrashDDL
    Community Member

    I have experienced the same thing. Constant crashes, several a day. Never once before this update.
    I have sent the diagnostics report to the email address.
    I hope you guys can fix this soon...

  • Jack.P_1PJack.P_1P

    Team Member

    Hi @CrashDDL:

    It looks like we've recently replied to your email as well.

    Jack

    ref: BYM-17351-312

  • Juiceof2limesJuiceof2limes
    Community Member

    I am also seeing this but mainly on first run of the app not subsequent restarts after a crash. Saving or amending an entry causes the crash for me. The update to item appears to save ok before crashing. However once I restart the app, take the same actions it remains stable. Couldn't see anything obvious in the logs as to why it crashed.

  • ag_mike_dag_mike_d

    Team Member

    Hello @Juiceof2limes,

    Sorry for the delayed response. If you haven't already, could you also send along a 1Password diagnostics report to [email protected] so we can help to look into this? As mentioned before, please do not share these details in the forums.

    As always, if you could include a link to this thread and your forum handle, this will help us when we see your email in our inbox. Thanks!

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