1Password 8 freezes when unlocking through the Chrome browser extension

scottbuscemi
scottbuscemi
Community Member
edited September 2022 in 1Password in the Browser

The 1P 8 extension was doing great until the latest update. Now, unlocking through the Chrome extension freezes my computer completely for ~5-10 seconds. Is this a known issue?

1Password Version: 1Password for Mac 8.8.0
Extension Version: 2.3.7
OS Version: macOS 12.5
Browser:_ Chrome

«1

Comments

  • onewing
    onewing
    Community Member

    Same here. Newest 1Password Extension (2.3.7) and 1Password 8.9.4 running on MacOS 12.5.1

  • NpRob
    NpRob
    Community Member
    edited September 2022

    I have also been experiencing this issue.

    • 1Password Extension 2.3.7
    • 1Password 8.9.4
    • MacOS 12.5
    • Chrome Version 105.0.5195.102 (Official Build) (x86_64)
  • RMueller
    RMueller
    Community Member

    Same here:

    • 1Password Extension 2.3.7
    • 1Password 8.9.4
    • MacOS 12.5.1
    • Chrome Version 105.0.5195.125 (Official Build) (x86_64)
  • GreyM1P
    GreyM1P

    Hello @scottbuscemi, @onewing, @NpRob, and @RMueller

    1Password in the browser for Chrome was updated to version 2.3.8 overnight, so double-check to see if Chrome has auto-updated 1Password's extension, and let me know if you're still having trouble with it if it has.

    — Grey

  • RMueller
    RMueller
    Community Member

    Thanks Grey,
    Looks a bit better when I unlock 1Password.

    Though when I use shortcut in a login form to auto-complete it with username/password, it's still like I'm mining bitcoin for a moment.

  • tnorthcutt
    tnorthcutt
    Community Member

    I am still experiencing this issue as well.

    Versions:

    1Password for Mac 8.9.6 (80906030)
    1Password Chrome extension 2.3.8
    Chrome Version 105.0.5195.125 (Official Build) (arm64)

  • cwiggins
    cwiggins
    Community Member

    Same issue here - using a shortcut to open the extension OR the quick search bar, Chrome will become unresponsive and my cursor will do the loading spin. Note that even after removing the extension the behavior persists.

    I didn't have this issue with the previous version of the extension. The behavior started after downloading 1Password 8 and updating the Chrome extension.

    1Password for Mac 80904044
    1Password Chrome extension 2.3.8
    Chrome version 105.0.5195.125
    OS Version 12.6

  • dlit
    dlit
    Community Member

    I'm experiencing the same issue. Been having this freezing on and off for at least the past week, likely as much as 2 or 3 weeks.
    It's always a spinning wheel in chrome after opening 1password via shortcut, for ~2s, sometimes becoming responsive again then spinning wheel again for another ~2-3s.

    1Password for Mac 8.9.4 (80904044)
    1Password Chrome Extension Version 2.3.8
    Chrome Version 105.0.5195.125 (Official Build) (arm64)
    MacOS Monterey 12.6 (21G115)
    MacBook Pro (14-inch, 2021) with Apple M1 Max

  • trollfred
    trollfred
    Community Member
    edited October 2022

    Same here:
    1Password for Mac 8.9.4
    80904044, on PRODUCTION channel
    Chrome extension Version 2.4.5
    Monterey 12.6 21G115
    MacBook Pro 16-inch Intel chip
    Chrome Version 105.0.5195.125 (Official Build) (x86_64)

    Not sure if it's important but I use multiple profiles in Chrome

  • trollfred
    trollfred
    Community Member

    I think there are some leftovers from old extensions which are kept in Chrome, because I have just removed all 1password extensions from Chrome, and when I am pressing CMD+\ (and if 1Password app is running) I get sometimes autofill and sometimes Chrome hangs. And if 1Password app is not running then nothing happens, as expected. How do we remove those old leftovers from Chrome?

  • trollfred
    trollfred
    Community Member
    edited October 2022

    I've had old extention called something "1Password (desktop app required)", now I removed it but there is some part of it that is still there somehow I think

  • mpu
    mpu
    Community Member

    Same issue here:

    1Password Extension 2.3.8
    1Password 8.9.4 80904044, on PRODUCTION channel
    MacOS 12.6
    Chrome Version 106.0.5249.119 (Official Build) (arm64)

  • radjor
    radjor
    Community Member

    +1 Same issue.
    Whenever the 1password UI opens (the quick search with or without the chrome extension, the dropdown under the selected text field, etc), chrome and the 1password UI will chug/freeze for 10+ seconds, and sometimes completely freeze for a long time.

    Not sure if relevant, but in case there’s some linear performance issue based on number of chrome tabs : - ) , it’s worth mentioning that I always have multiple chrome profiles open with many tabs.

    1Password for Mac 8.9.4
    1Password - Password Manager extension 2.3.8
    MacOS 12.4
    Chrome Version 106.0.5249.119 (Official Build) (arm64)

  • hnrch02
    hnrch02
    Community Member

    I'm experiencing this issue too. Chrome sometimes freezes (100% CPU utilization) for up to 30 seconds. I also have a lot of tabs open at any time, which might influence the duration since I get freezes of tens of seconds as opposed to 2-3 seconds like some others have reported. Unfortunately, I haven't found a way to reliably reproduce the issue yet.

    1Password for Mac 8.9.4 80904044, on PRODUCTION channel
    1Password – Password Manager 2.3.8
    macOS 12.6 (21G115)
    Google Chrome Version 106.0.5249.119 (Official Build) (arm64)

  • tavisrudd
    tavisrudd
    Community Member

    I'm experiencing the same issue with the same configuration:
    1Password for Mac 8.9.4 80904044, on PRODUCTION channel
    1Password – Password Manager 2.3.8
    macOS 12.6 (21G115)
    Google Chrome Version 106.0.5249.119 (Official Build) (arm64)

  • lfranchi
    lfranchi
    Community Member

    Just throwing my hat into the ring here -- this makes Chrome nearly unusable for me as every ~30min Chrome will entirely freeze for 2-3 minutes, beachballing.

    1Password for Mac 8.9.4
    80904044, on PRODUCTION channel
    Chrome extension is 2.3.8

  • caffeine
    caffeine
    Community Member

    Same issue here :(

    • 1Password 8.9.4
    • 1Password Chrome Extension 2.3.8
    • Chrome 107.0.5304.62 (arm64)
    • macOS 12.6.1 (21G217)
    • MacBook Pro (16-inch, 2021), Apple M1 Max

    Looking forward to a fix.

  • thebrux
    thebrux
    Community Member

    I'm seeing the same issue - Hangs for at least 30 seconds when trying to use autocomplete.

    1Password for Mac 8.9.4
    1Password Chrome Extension 2.3.8
    macOS 12.5.1 (21G83)
    Chrome Version 106.0.5249.119 (Official Build) (x86_64)
    MacBook Pro (16-inch, 2019) 2.4 GHz 8-Core Intel Core i9

  • danyalhifi
    danyalhifi
    Community Member
    edited October 2022

    I'm having the same issue.

    1Password for Mac: 8.9.4
    Chrome Extension: 2.3.8
    MacOS: 12.6
    Chrome Version: 106.0.5249.119 (Official Build) (x86_64)
    MacBook Pro (Retina, 15-inch, Mid 2015)

  • xcrowtrbotx
    xcrowtrbotx
    Community Member

    Same issues

    1Password for Mac 8.9.4
    Chrome Extension: 2.4.1
    MacOS: 12.6.1
    Chrome: Version 107.0.5304.87 (Official Build) (arm64)

    MacBook Pro (14-inch, 2021)

  • broltri
    broltri
    Community Member

    Same issue for me.

    1Password for Mac 8.9.8 (80908009)
    Chrome Extension: 2.4.1
    MacOS: 13.0
    Chrome: Version 107.0.5304.87 (Official Build) (arm64)

    MacBook Air (M1, 2020)

  • amyinvegas
    amyinvegas
    Community Member

    Same issue here and I'm getting really tired of it. Mine hangs up the system even longer than what many of you are sharing. Mine can sometimes lock everything up for over a minute.

    1Password for Mac 8.9.8 (80908009)
    Chrome Extension: 2.4.1
    MacOS: 12.6
    Chrome: Version 107.0.5304.87 (Official Build) (arm64)

    MacBook Pro (M1 Max, 2021)

  • thebrant
    thebrant
    Community Member

    +1, been going on for weeks and just happened again. Only this time Chrome completely froze when I tried to autofill a login and I had force quit it after about 10 minutes. 1P beachballed for ~5 seconds after restarting Chrome, but then worked normally.

    MacOS 12.6
    1Password for Mac 8.9.8 (80908009)
    Chrome 107.0.5304.87 (Official Build) (x86_64)
    Chrome Extension: 2.5.0

  • thebrant
    thebrant
    Community Member

    lmao checking my Chrome version to log the above comment triggered an update check and now I have to restart Chrome again because of the Chrome code signing bug.

    A good 20 minutes I've lost here. Get it together y'all.

  • efortenberry
    efortenberry
    Community Member

    Same issue for me

    1Password for Mac 8.9.8 (80908009)
    Chrome Extension: 2.4.1
    MacOS: 13.0 (22A380)
    Chrome: Version 107.0.5304.87 (Official Build) (arm64)

    Macbook Pro M1 Pro

  • nickhammond
    nickhammond
    Community Member

    Just upgraded to 1Password 8 and the Brave/Chrome extension is constantly freezing when I'm attempting to login, really disruptive and constantly happening throughout the day.

    1Password for Mac 8.9.8 (80908009)
    Chrome Extension: 2.4.1
    MacOs: 12.6 (21G115)
    Brave: Version 1.45.118 Chromium: 107.0.5304.91 (Official Build) (x86_64)

  • krafourzee
    krafourzee
    Community Member
    edited November 2022

    Mine also hangs for a minute or more, really depends how long chrome has been open. It seems to get exponentially worse as chrome and my Mac stay online. Usually works pretty flawlessly for a couple of days when I reboot the computer. Not ideal or really usable in that way though.

    1Password for Mac 8.9.8 (80908009)
    Chrome Extension: 2.4.1
    MacOS: 12.6
    Chrome: Version 106.0.5249.119 (Official Build) (x86_64)

  • ulitiy
    ulitiy
    Community Member

    What a great thread. One "have you tried turning it off and on again" answer from the support, tons of bug reports, really why bother, 1P. You had been a really great product years ago, with every new major release it shows absolute lack of connection with your users. Terrible UI changes, CSS trickery no one asked for, broken integration between browser and system, and now this.

    It's already months since the issue started, this issue makes 1P completely unusable. And not only 1P but even the browser itself, so basically you're sabotaging work and wasting thousands of hours of people's lives.

    It's not a 3 seconds delay, it's 2 minute delays on every single attempt to use 1P consuming 100% cpu. The service is paid for and you're delivering zero promised value.

  • france6
    france6
    Community Member

    Same issue. Autofill freezes Chrome, I and have to restart the browser.

    1Password for Mac 8.9.8 (80908009)
    Chrome Extension: 2.4.3
    MacOS: 12.2.1
    Chrome: Version 107.0.5304.87

  • nickkk
    nickkk
    Community Member
    edited November 2022

    not sure if is the same issue as https://1password.community/discussion/comment/659725
    if is the same, downgrade to 1Password 7 seem to get rid of the issue, not ideal. but it works 🤷‍♂️. (#workaround)

    on the side note, we would appreciate if this get prioritise and fix in 1Password 8. going backwards is never ideal

This discussion has been closed.