1Password 8 freezes when unlocking through the Chrome browser extension

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Comments

  • clamb3rclamb3r
    Community Member

    One more voice in the crowd - this is regularly disrupting my work

    1Password for Mac 8.9.8 (80908009)
    Chrome Extension: 2.4.3
    MacOS: 12.6.1 (21G217)
    Chrome: Version 107.0.5304.110 (Official Build) (x86_64)

    MacBook Pro (16-inch, 2019)

  • thatlukethatluke
    Community Member

    I've been experiencing this too. It's constantly a nightmare. Happens to me multiple times a day where I'm waiting 3-5 minutes and it freezes all instances of my browser (Brave). What's the ETA on a fix for this?

    1Password for Mac 8.9.8 (80908009)
    Chrome Extension: 2.4.3
    MacOS: 12.6 (21G115)
    Brave: Version 1.45.116 Chromium: 107.0.5304.91

  • erickmendoncaerickmendonca
    Community Member

    Echoing everyone else in the thread - this is happening for me as well. Worse, the 1Password Chrome Extension is managed by my company and I can't uninstall it.

    1Password for Mac 8.9.8
    Chrome Extension: Version 2.4.3
    macOS: 12.2.1 (21D62)

  • alan200994alan200994
    Community Member

    I had the exact same issue and I realized 1Password has 2 different extensions (1), and only 1Password – Password Manager works without performance issue

    (1) https://1password.community/discussion/119945/two-different-chrome-extensions

  • timdmackeytimdmackey
    Community Member
    edited November 25

    Oooof, sorry to see so many others with this issue. At least I'm glad to know that it's not just me! I've been having this issue on my Mac ever since upgrading to 1Password 8 (and switching to the new chrome extension)

    re: @alan200994
    I had the exact same issue and I realized 1Password has 2 different extensions (1), and only 1Password – Password Manager works without performance issue

    (1) https://1password.community/discussion/119945/two-different-chrome-extensions

    Unfortunately, this is the extension I'm using and it's the one that's been giving me problems. I'm going to try switching back to the old extension to see if things improve. I use the keyboard shortcut 90% of the time anyways (old habits die hard!), so I doubt I'll miss the clickable UI overlays on login forms.

  • steveswinsburgsteveswinsburg
    Community Member

    Same issue here. Has me thinking about switching password managers because of it.

    1Password for Mac 8.9.8 (80908009)
    Chrome Extension: 2.4.3
    MacOS: 12.5.1
    Chrome: Version 107.0.5304.110

  • Joy_1PJoy_1P

    Team Member

    Hey @clamb3r @thatluke @erickmendonca @alan200994 @timdmackey @steveswinsburg if you're seeing this issue when using a keyboard shortcut, then it is very likely that you've run into a known Chromium bug that has affected how 1Password works in Chrome. We reached out to the developers at Google a while back, and they made some updates which have significantly improved the experience. Those updates are currently only available in Chrome Canary, but we're hopefully that they will come to the stable version of Chrome.

    We do recommend unlocking via the 1Password desktop app and filling via the inline menu until there is a better solution. Another option is to use a different browser (like Safari or Firefox), as they are not affected by this bug. The last option is to set up Chrome Canary and use 1Password to open/fill from there. Here's how to get Chrome Canary: https://www.google.com/chrome/canary/

    I hope this provides some insight into what's going on. Let us know if you have any other questions!

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