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Certain sites starting to not fill or accept properly

Kengel
Kengel
Community Member
edited June 2013 in 1Password 3 – 7 for Mac

I've used 1P to Fill & Submit for years but recently started to notice it's input being rejected by many sites. (Safari Version 6.0.5 - OSX 10.7.5)

Here are some examples - but I've seen this type of behavior on an increasing number of other sites as well.

  1. Chase - Auto Submit doesn't happen - one has to mouse over and click login/submit
  2. Discover - Fills OK but it doesn't "see" the password - even though it's filled in - it reports - "Please enter a password." I have to type or paste it in again manually.
  3. Capital One - Doesn't fill in the User Name - even though the Username field in the program has the valid credentials.

Comments

  • khad
    khad
    1Password Alumni

    I'm sorry that you are having some trouble.

    Chase - Auto Submit doesn't happen - one has to mouse over and click login/submit

    This is a known issue. We actually had to specifically disable autosubmit for Chase many months ago since when it was enabled the Chase site broke the login. :( You don't have to use your mouse, though. You can fill via ⌘\ and then press Return.

    Discover - Fills OK but it doesn't "see" the password - even though it's filled in - it reports - "Please enter a password." I have to type or paste it in again manually.

    What URL? I can't reproduce on the login page here: https://www.discovercard.com/cardmembersvcs/loginlogout/app/ac_main

    Capital One - Doesn't fill in the User Name - even though the Username field in the program has the valid credentials.

    I can't reproduce this one either. Please try saving a new Login manually like this:

    1. Visit the site's login page: https://www.capitalone.com
    2. Enter your credentials, but DO NOT submit the form.
    3. Click the 1Password button in your browser's toolbar, and select the "+" button in the upper right hand corner.
    4. Change the title and make any notes (if desired).
    5. Click the Save button in the upper right hand corner.

    Using the above technique I was able to save and fill a sample login at:

    https://www.capitalone.com

    Manually saving a new Login can be useful for logins that are either problematic to begin with or were once working but have since stopped. Saving a new Login item allows 1Password to refresh everything it "knows" about the page. Login pages often change as websites are updated and this can be a necessary but very useful tip. I would recommend this for the Discover site as well if you are still having trouble even after using the direct login page I shared above.

    I hope that helps. Please let me know.

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