Face ID Not Working [Fixed. Please see the approved answer for details.]
Comments
-
I’m so disturbed by this that 1Password May have just lost a customer. How has this not been fixed for more than 4 months now?
0 -
Face ID in 1P8 for iOS worked fine for me until the beginning of December. Since then I had to authenticate 1P with my Master Password without fail either using it through Autofill or standalone. This is so frustrating!
It has killed the app for me. In utter despair, I have now re-installed 1P7 through my "previous purchases" in the iOS Appstore. Reading this thread makes me think 1P has lost the plot and has inadvertently killed their great app. How come this has not been fixed in over 5 months? Convenience is the one functionality that people use a password manager for in the first place. Doubt they want us to go back to simple Master Passwords...
0 -
Face ID not working properly on iPhone 12 Pro. Keeps asking for password even though Face ID has been chosen. Works for a day or so and then same issue. Sent diagnostic.
0 -
Hi All - did you check the other slightly older thread for similar Face ID issue: Face ID Not Working [This is a known issue that our developers are working to fix]?
0 -
Hi @robinvsears did you check the Face ID Not Working [This is a known issue that our developers are working to fix] thread?
0 -
Face ID not working on iPhone 13. Uninstalled and re-installed the app multiple times to no avail. Very frustrating. Also cannot remove persistent previous accounts on iOS. 1password 8 seems to be very buggy
0 -
This content has been removed.
-
This content has been removed.
-
1Password 7 ❤️
Because of this Face ID problem, my wife and I had to go back to 1Password 7, and strangely that was positive 😅. The app is native, simple and quick!
0 -
Hi all,
Code has been written to address the issues with biometrics on iOS. We've been held up by unforeseen roadblocks on getting updates shipped on that platform, but there is a light at the end of the tunnel and I expect we'll be able to push the changes that have been made in the near future. Unfortunately I am still not in a position to say exactly when that'll be.
As some folks have alluded above things are already better in the beta, and we've made further improvements beyond that.
There is an end in sight. I appreciate your patience as we work toward getting these fixes in your hands, and apologize for the lack of regular updates in this thread. There just hasn't been much to say beyond what was already said.
Ben
0 -
This content has been removed.
-
This content has been removed.
-
This is absolutely absurd and inexcusable. I have spent hours trying to resolve and sent numerous diagnostic reports with no reply. Bugs are one thing but horrible service, lying, failure to reply is inexcusable. Goodbye 1PW.
0 -
Reading between the lines, it sounds to me like Apple is holding up approval of their latest app update for some reason, and Ben can’t elaborate for fear of angering Apple. It could be that Apple wants a bigger cut of 1p’s revenue - holding up app updates is a common tactic they use against developers for this reason.
0 -
This content has been removed.
-
This content has been removed.
-
Dear lord, I am currently testing 1Password. Between reading about this MAJOR malfunction being unremediated for 5 months AND the inability to export ALL data to a STANDARD format (csv) used by most other pw manager vendors - I am unfortunately shying away from switching to 1Password.
0 -
I have had my first iPhone for about 3 months now. The face ID to unlock my 1Password worked just fine until I reset my settings about a week ago. How in the world is this even possible? I reset it to default, and it bricked the feature... for one app?
0 -
Whats the latest version of the Beta? Is it 8.9.9? They haven't updated their release page either.
0 -
Luckily got 1P 8.9.9 RC 1 and now FaceID works as fine as it should be.
0 -
Still facing this issue on iPad running 16.2. I had to do a settings reset, and FaceID hasn't worked since then. All other applications worked fine once I went through their FaceID re-init.
0 -
I cannot belie that this problem is back. It would be wonderful to get it fixed permanently.
Good to know that it should be released on the next release.
Question: Was this not tested before releasing new versions?
0 -
This content has been removed.
-
Is there any update on the Face ID issue? Last post I saw was from Sept 2022, it’s now Jan 2023. Hoping this gets fixed soon!
0 -
This content has been removed.
-
Just read Dave's newsletter. He sings praises of versions 8, but leaves out any mention of the face id issue that has been dragging out for far too long.
0
