Face ID Not Working [Fixed. Please see the approved answer for details.]

mmanning

Same here. I too, would like to know what the fix is or where I may download v7 if I purchased my license via the website NOT the App Store.

hevak

I even tried reinstalling the app to no avail.

Nileane

Same issue here. Just like you said, I reset my settings and now FaceID just won’t work to unlock 1Password, even after reinstalling the app.

Jack.P_1P

Hi @Nileane / @hevak / @mmanning:

This is something we're actively investigating and hope to know more soon.

@mmanning:

1Password 7 is available from the Purchase History in the App Store if you're previously downloaded it using your Apple ID. Let me know if you have any trouble finding it.

Jack

ref: dev/core/core#15937

stefanodottori

Hi @Jack.P_1P

Any updates about this issue?

I’m also affected by this when using 1Password 8 with my iPad Pro

Jack.P_1P

Hi @stefanodottori:

Thanks for reaching out. Nothing to share just yet, but we're actively investigating.

Jack

shadowplayer

Hi—I just thought I’d share that after updating to IOS 16 on my phone this issue of failed Face ID when it shouldn’t fail seems to have gone away. I’ll report back if I get it again…but after IOS 16 update it seems to work more consistently.

PeterG_1P

Thank you for this, @shadowplayer!

For anyone else who is experiencing the same problem: we'd love to know if updating to iOS 16 resolves the issue for you. Do let us know! 🙌

Boichat

Still broken for me after upgrading :(

shadowplayer

So unfortunately I now have the issue happening again on IOS 16.

Hacktron

Hoping to get some assistance after updating to iOS 16. Currently when I try to access the 1Password app the Face ID always fails and says I need to enter my password before using face ID. However, no matter how many times I try it continues to give the same error.

What I've attempted:

1. Reset All Phone Settings
2. Reset Face ID
3. Turn off Face ID in the App, reboot App and turn back on
4. Turn off Face ID in the App, delete App, re download and turn back on

Nothing so far has fixed this and it has become very annoying to have to enter the password instead of the convenience of Face ID for every login. Any suggestions on how to resolve this?

---

1Password Version: 8.9.5
Extension Version: Not Provided
OS Version: iOS 16.0
Browser:_ Not Provided

jac.pd_1p

Hi @Hacktron

I'm sorry to hear you're experiencing this issue unlocking 1Password with Face ID. I'd like to ask you to create a diagnostics report from your iOS device to take a closer look at the issue here:

Sending Diagnostics Reports (iOS)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/133622/1password-8-unable-to-use-face-id-on-ios-16#latest
• Your forum username: Hacktron

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

CaptainJD

Question for clarification: does this only affect safari extensions but on the iPhone it will still work with Face ID due to Apple password auto populations?

I’m concerned about upgrading, and would probably look to export everything to keychains if 1PW is no longer viable with basic websites.??

shadowplayer

it fails and requires master password often (not every time, but seemingly at random). what I've done is left 1Password 7 also installed...and I set 1Password 7 to do the auto population in Safari. but every time I see 1Password 8 update...I will switch back to see if the issue is fixed. I thought IOS16 fixed the issue...but it turned out that it's still there after I left 1Password 8 as the default long enough to run into the issue again.

Jack.P_1P

Hi @shadowplayer:

Thanks for following up and letting us know that this is reoccurring on iOS 16. Did you make any changes to the settings of your device after updating to iOS 16?

Let me know.

@CaptainJD:

To clarify, there's two things at play here. First is that recent updates to 1Password 7 and 8 for iOS have removed Face ID and Touch ID unlock due to changes in the user flow and experience. Biometric sign-in across all other devices and browsers other than Safari will remain the same. The issue being discussed here is that in some situations, a successful Touch ID or Face ID unlock does not work with 1Password 8 for iOS when unlocking the main app. We're still investigating the exact cause of this and hope to know more soon.

Jack

shadowplayer

Hi, I hadn’t really changed anything after updating to IOS 16…it just didn’t happen right away. I did just try something else…I’ve rest Face ID entirely and set it up again. So far it hasn’t failed, but I’ll report back in a few days if I get it again.

shawnye

Hi @jac.pd_1p

As @Hacktron said, I reset all settings after upgrading to iOS 16 as usual. But FaceID stops working. I can see a clear error on the support file. Wonder why it takes so long like ~1 month or more to fix this terrible broken function.

[1P:ffi/core-opi-b5x/src/unlock.rs:69] enclave error: EnclaveError(UnprotectingSecret(DecryptWithKeyFailed(-3))) 
                                                       ERROR 2022-09-12T12:34:01.927 ThreadId(2) 
[1P:ffi/core-opi-b5x/src/lib.rs:186] Failed to connect to 1Password App due to error: MissingUnlockInformationInKeychain
                                                       WARN  2022-09-12T12:34:01.928 ThreadId(2) 
[1P:ffi/core-opi-b5x/src/lib.rs:185] Failed to unlock accounts from OPI via keychain: AppCommunicationFailed

I tried every trick I could come up with, including deleting keychain items using the Keychain Access.app with no luck. Super disappointed.

shadowplayer

I have now run into same error after resetting Face ID. It’s a a real bummer. 1Password 7 would always just work.

shadowplayer

A good way to reproduce the error is just repeatedly fill the same password field. It will eventually fail.

vinaygup

Any resolution on this.

Jack.P_1P

Hi @vinaygup / @shawnye:

Thanks for checking in. We're continuing to investigate this, but don't have anything to share just yet.

Jack

vinaygup

I’ve downgraded to version 7. That works. May cancel my subscription if this continues

mikiwa

Where you at with the Face Id issue? It's been a month. This issue is a deal breaker. Having to type master password every time I need to access 1Password is terrible. Plz fix this soon!!!!!

shadowplayer

I agree it would be great to get a status. I’m also curious if this issue is just some of us or everyone has the same issue? For me personally—I have this issue on my iPhone, but I never have experienced it on my iPad Pro with Face ID. So it seems to be specific to iPhone app. Thanks

Hacktron

@jac.pd_1p just completed your steps. Will report back with the support ticket once I receive it.

danknpf

Same here. Tried steps above and in other forums, nothing works. Have to manually enter master password every time.

KevinXu

@vinaygup How to downgrade to 1Password 7?

shawnye

@KevinXu If you, by any luck, have downloaded 1Password 7 once, then you can get it from "Purchased" in App Store. Otherwise, it will need the 1P team's action.

vinaygup

Just to add to the confusion. I just upgraded to an iPhone 14, with iOS 16.01, and vesion 8/FaceID seems to be back working

Hacktron

@vinaygup 16.01 or 16.1? Are you able to share diagnostics on the new phone? May help the developers understand what is going on.