This is a horrific bug, one that has been around for weeks, and all I've heard from the folks at 1P is that it is "rare." No one at 1P has even asked me for diagnostics or additional data.
I for one am completely fed up with it, and I'm extremely disappointed with how long it is taking to be fixed.
The only workaround is to downgrade to 1P7. Why isn't some official explanation forthcoming from the higher-ups at 1P? This problem has been known for weeks with no fix in sight.
Hi!
After upgrading to iOS 16 Face ID does not work for the 1Password app. Every time it requires the master password to be entered, claiming that the first time the password must be entered to start using Face ID.
I have tried to restart and remove Face ID but nothing resolves this problem.
It would be helpful if we could see what's happening behind the scenes in 1Password, so I'd like to ask you to create a diagnostics report from your iOS device:
Hello another one that happens to you and send the diagnosis with the mail, but not received the support id I hope soon it is solved greeting sorry for my English is translated thanks
My problem is similar to yours except Face ID authentication has completely stopped working on iPhone 14 Pro running iOS 16.0.1, I get the message to enter account password to use Face ID then the next time I go to use 1Password I see the Face ID animation and a checkmark showing it was successful, but before the animation is over 1Password already has a message that says "That didn't work. Check your password and try again" resetting Face ID, toggling autofill off/on, deleting and re-installing 1Password, nothing fixes the 1Password Face ID authentication, it's stuck. Meanwhile Face ID works fine for everything else.
I'm another one having the same issue. Reset All Settings on my iPhone running ios16. Before that 1Password 8 was working fine with Face ID. Now, like with others, it acts like it is working and gives the tick but then it makes me put in the password. Deleting and reinstalling the app doesn't fix.
I'm also have the same problem. Face ID authentication has completely stopped working on iPhone 14 Pro running iOS 16.0.1, I get the message to enter account password to use Face ID then the next time I go to use 1Password I see the Face ID animation and a checkmark showing it was successful, but before the animation is over 1Password already has a message that says "That didn't work. Check your password and try again" resetting Face ID, toggling autofill off/on, deleting and re-installing 1Password, nothing fixes the 1Password Face ID authentication, it's stuck. Meanwhile Face ID works fine for everything else. It's concerning that this issue has been going on for over a month in this thread and 1Password are still "investigating".
I'm sorry to hear you're also experiencing this issue on your iOS device. We've received your email and someone will be back in touch as soon as possible to help you further :)
Hello jac.pd_1p thank you for answering at the moment not and I could make it work in password 8 I had to go down to password 7 and that works perfect, I will be aware of the greetings emails
Wow, for real 1Password are you expecting for us to do a factory restore to fix this Face ID issue? I know you said that this is just one of the options to fix this now, but I think it’s crazy to even suggest that.
I’ve been having this issue on my iPad Pro ever since moved to 1Password 8. Obviously, iPadOS 16 is still not out, so I’m not even able to check if it would fix this. In any case, as others pointed above, you app is the only one having issues with Face ID, and it’s probably the most important one to have it running considering the implications of having to type a Master Password every time. 1Password is not usable in this state
Thank you for following up. Our developers are still investigating the issue and I don't have a public-facing update to share at the moment. The team is aware that this is a disruptive issue and hopefully we'll have a fix to share in a future update to 1Password 8 for iOS. I appreciate your patience and I want to apologize for the inconvenience that this has caused everyone affected.
In the meantime, my colleague Jack has a posted a workaround however it should only be attempted by technically savvy users who are comfortable with factory resetting their iPhone and restoring from an iCloud backup (since data loss is possible): https://1password.community/discussion/comment/657234/#Comment_657234
I'm sorry to hear that Face ID isn't working with 1Password on your iPhone. I've split your ticket away from the other thread since it sounds like you're experiencing a slightly different issue that our developers are currently investigating. I'd like to ask you to create a diagnostics report from your iOS device:
I had to reset my FaceID, and now I'm also facing this issue. No matter what I do, 1Password v8 does not accept FaceID. Its been a few weeks since this issue was reported, and no fix is in sight.
What’s worrisome is that they’re still asking anyone who makes a new post about this issue to send in a diagnostics report. This tells me that they still have absolutely no idea what’s causing this.
@odysseus I just restored from my MacBook and it fixed 1Password's Face ID issue. I hope they can identify the cause and fix it soon. There will be more cases in the coming weeks as people upgrade to iOS 16 and need to reset their settings, it's buggy to say the least.
Comments
My pleasure! I only wish I had the idea BEFORE I set up my new phone and logged into all my banking apps... 😂
This is a horrific bug, one that has been around for weeks, and all I've heard from the folks at 1P is that it is "rare." No one at 1P has even asked me for diagnostics or additional data.
I for one am completely fed up with it, and I'm extremely disappointed with how long it is taking to be fixed.
Switching back to 1P7 is the only workaround. This bug has been around for weeks, with no solution forthcoming.
What's sad is that the 1P team members here are acting as if they're hearing of this bug for the first time, whereas it is very well known at 1P.
The only workaround is to downgrade to 1P7. No fix forthcoming as far as I know.
@Jack.P_1P: please explain why this is taking weeks to fix. It's not rare, as one can tell from these forums.
The only workaround is to downgrade to 1P7. Why isn't some official explanation forthcoming from the higher-ups at 1P? This problem has been known for weeks with no fix in sight.
@Jack.P_1P, the solution that you describe will require those following it to sign again into every app that uses logins.
It would be interesting to know whether the problem is fixed when restoring from a local backup, which would preserve the logins.
It should also be pointed out that 1P8 is the only app I know of suffering from this problem.
Hi!
After upgrading to iOS 16 Face ID does not work for the 1Password app. Every time it requires the master password to be entered, claiming that the first time the password must be entered to start using Face ID.
I have tried to restart and remove Face ID but nothing resolves this problem.
Please assist
Team Member
Hi @outrider
It would be helpful if we could see what's happening behind the scenes in 1Password, so I'd like to ask you to create a diagnostics report from your iOS device:
Sending Diagnostics Reports (iOS)
Attach the diagnostics to an email message addressed to
[email protected].With your email please include:
outriderYou should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
— Grey
Hello the same thing happens to me exactly the same I will do the diagnosis and send also to help me. Thank you
Hello another one that happens to you and send the diagnosis with the mail, but not received the support id I hope soon it is solved greeting sorry for my English is translated thanks
Hi @Jack.P_1P is there any update ?
My problem is similar to yours except Face ID authentication has completely stopped working on iPhone 14 Pro running iOS 16.0.1, I get the message to enter account password to use Face ID then the next time I go to use 1Password I see the Face ID animation and a checkmark showing it was successful, but before the animation is over 1Password already has a message that says "That didn't work. Check your password and try again" resetting Face ID, toggling autofill off/on, deleting and re-installing 1Password, nothing fixes the 1Password Face ID authentication, it's stuck. Meanwhile Face ID works fine for everything else.
I'm another one having the same issue. Reset All Settings on my iPhone running ios16. Before that 1Password 8 was working fine with Face ID. Now, like with others, it acts like it is working and gives the tick but then it makes me put in the password. Deleting and reinstalling the app doesn't fix.
I'm also have the same problem. Face ID authentication has completely stopped working on iPhone 14 Pro running iOS 16.0.1, I get the message to enter account password to use Face ID then the next time I go to use 1Password I see the Face ID animation and a checkmark showing it was successful, but before the animation is over 1Password already has a message that says "That didn't work. Check your password and try again" resetting Face ID, toggling autofill off/on, deleting and re-installing 1Password, nothing fixes the 1Password Face ID authentication, it's stuck. Meanwhile Face ID works fine for everything else. It's concerning that this issue has been going on for over a month in this thread and 1Password are still "investigating".
Team Member
Hi @karlitos5:
I'm sorry to hear you're also experiencing this issue on your iOS device. We've received your email and someone will be back in touch as soon as possible to help you further :)
Hello jac.pd_1p thank you for answering at the moment not and I could make it work in password 8 I had to go down to password 7 and that works perfect, I will be aware of the greetings emails
hey @jac.pd_1p, just checking in to see if there are any updates. Is this something they're working on fixing? Low priority?
Thanks
(EDIT: I guess it's impossible to @ you here, so hopefully you see this...)
Wow, for real 1Password are you expecting for us to do a factory restore to fix this Face ID issue? I know you said that this is just one of the options to fix this now, but I think it’s crazy to even suggest that.
I’ve been having this issue on my iPad Pro ever since moved to 1Password 8. Obviously, iPadOS 16 is still not out, so I’m not even able to check if it would fix this. In any case, as others pointed above, you app is the only one having issues with Face ID, and it’s probably the most important one to have it running considering the implications of having to type a Master Password every time. 1Password is not usable in this state
Team Member
@zacharye
Thank you for following up. Our developers are still investigating the issue and I don't have a public-facing update to share at the moment. The team is aware that this is a disruptive issue and hopefully we'll have a fix to share in a future update to 1Password 8 for iOS. I appreciate your patience and I want to apologize for the inconvenience that this has caused everyone affected.
In the meantime, my colleague Jack has a posted a workaround however it should only be attempted by technically savvy users who are comfortable with factory resetting their iPhone and restoring from an iCloud backup (since data loss is possible): https://1password.community/discussion/comment/657234/#Comment_657234
-Dave
Team Member
Team Member
Hello @iamaydo! 👋
I'm sorry to hear that Face ID isn't working with 1Password on your iPhone. I've split your ticket away from the other thread since it sounds like you're experiencing a slightly different issue that our developers are currently investigating. I'd like to ask you to create a diagnostics report from your iOS device:
Sending Diagnostics Reports (iOS)
Attach the diagnostics to an email message addressed to
[email protected].With your email please include:
iamaydoThe report will be in zip format. Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
ref: dev/core/core#15937
Appreciate the update - thanks
Hello @Dave_1P,
Thank you for your response. Here is the Support ID number: #GQE-15221-222
Thanks again.
I had to reset my FaceID, and now I'm also facing this issue. No matter what I do, 1Password v8 does not accept FaceID. Its been a few weeks since this issue was reported, and no fix is in sight.
What’s worrisome is that they’re still asking anyone who makes a new post about this issue to send in a diagnostics report. This tells me that they still have absolutely no idea what’s causing this.
@odysseus I just restored from my MacBook and it fixed 1Password's Face ID issue. I hope they can identify the cause and fix it soon. There will be more cases in the coming weeks as people upgrade to iOS 16 and need to reset their settings, it's buggy to say the least.
Team Member
Thanks @iamaydo
We have it. We'll be in touch as soon as possible.
ref: GQE-15221-222
Same problem. What’s the meaning of Subscription for a bug not fixed for months
I’ve got the same issue, Face ID stopped working after I reset all settings in order to fix the spotlight indexing bug in iOS 16