1Password 8 "sluggish" on brand new Mac Studio

Sidewinder
Sidewinder
Community Member
edited August 2022 in Mac

Hi Support Team,

I recently upgraded to 1Password 8 and I have the feeling that it runs "sluggish" on a brand new Mac Studio (M1 Max, 10 Cores, 32 GB RAM):

  • when I start the application from the Dock, the UI is blank for several seconds

  • subsequently the Master Password prompt appears with the Touch ID overlay window; however the app is acting in a way that the Touch ID overlay window becomes greyed out (kind of like it is the background window now, even though it is still shown in the foreground), so I have to click it again with the mouse to reactivate it to be able to register my fingerprint

  • 1Password then unlocks, but again it is really slow until it presents the contents of the vault with the passwords

  • browsing through the items and copying passwords works fine, but activating the settings, for example, is really sluggish again

Overall a very unpleasant experience, even though the basic functions of the app do work, of course.

Interestingly I have the same setup on an M1 MacBook Pro 13" (2020 model), which shows the same kind of weird behavior with the Touch ID overlay window that you have to click again to register your fingerprint, but otherwise is a lot faster and less sluggish than one the way more powerful Mac Studio.

Any ideas?

Kind regards

Sebastian

1Password Version: 8.8.0
Extension Version: Not Provided
OS Version: macOS Monterey 12.5.1
Browser:_ Safari Version 15.6.1 (17613.3.9.1.16)

Comments

  • Sidewinder
    Sidewinder
    Community Member
    edited August 2022

    Addendum: deleting the app and all of its associated files from my Mac and starting all over again has solved the "sluggishness" issue. However, the issue with the Touch ID overlay window remains.

  • Jack.P_1P
    Jack.P_1P

    Hi @Sidewinder:

    When the Touch ID dialog is not in focus, by any chance do you have 1Password (or another app) fullscreen? Let me know.

    Jack

  • Sidewinder
    Sidewinder
    Community Member
    edited September 2022

    Hi @Jack.P_1P:

    Yep. Exactly! Happens, when 1Password 8 is fullscreen…
    Have not checked with other apps.

    Sebastian

  • ag_tommy
    ag_tommy

    @Sidewinder

    Are you using different workspaces? I believe I have located our relevant internal tracker on this behavior and would like that confirmation so I can add you to it.

  • Sidewinder
    Sidewinder
    Community Member
    edited September 2022

    @ag_tommy:

    I am not using different workspaces, just one workspace.
    The problem occurs indeed, when 1Password 8 is in fullscreen mode.

    On another, somewhat unrelated note: when I reboot my Mac (Mac Studio) and open 1Password 8, it reverts back to a small screen, it does not remember the fullscreen setting. This is slightly annoying. Fortunately, I do not reboot my Mac very often. I do not remember this behavior from previous versions if 1Password.

    Sebastian

  • Jack.P_1P
    Jack.P_1P

    Hi @Sidewinder:

    Thanks for following up on this. The second issue is something we're aware of and investigating, and we can definitely take a closer look. I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

  • Sidewinder
    Sidewinder
    Community Member

    Hi @Jack.P_1P:

    Did as requested.
    And here is the Support ID number: [#RBU-23658-455]

    Thanks!

    Sebastian

  • ag_tommy
    ag_tommy

    Thanks Sidewinder

    ref: RBU-23658-455

This discussion has been closed.